Khalid Williams
Ewing
Summary
Dynamic and results-driven professional with extensive experience in public safety and crisis management at the New Jersey Department of Corrections. Proven ability to foster trust through exceptional communication and conflict resolution skills, ensuring safety and security in high-pressure environments. Committed to integrity and continuous improvement in all endeavors.
Overview
12
12
years of professional experience
Work History
Senior Correctional Police Officer
New Jersey Department of Corrections
11.2018 - 11.2024
- protected the public by operating safe, secure, and humane correctional facilities.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the public.
- responded to distress codes to ultimately save lives in a timely manner.
Senior Retail Sales Associate
Auto Zone
11.2021 - 01.2022
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Resolved customer complaints promptly, ensuring a positive shopping experience for all clients.
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Handled returns professionally and courteously, adhering to company policy while ensuring ongoing client satisfaction.
- Trained new associates on company policies, procedures, and best practices, fostering a supportive work atmosphere.
Damage Prevention Specialist
UtiliQuest LLC
07.2015 - 07.2018
- Established strong working relationships with regulatory agencies, fostering a collaborative environment focused on continuous improvement initiatives in the field of damage prevention.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Enhanced safety by accurately identifying and marking underground utility lines.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Drew maps of utility lines and potential plans for future ones, providing detailed locations and information.
- Coordinated with other field technicians to efficiently complete large-scale projects within designated timeframes.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Maintained up-to-date knowledge of industry standards, staying current with best practices in utility location techniques.
Deli
Bj's Wholesale Club
12.2014 - 10.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
Security
Ocean Place Resort and Spa
04.2014 - 07.2015
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Monitored alarms and security cameras and responded to issues.
- Helped clients retrieve property that had been locked in the hotel safes.
- Managed high call volume, prioritizing emergency situations to ensure public safety.
- Improved public safety by conducting routine checks of hotel properties and reporting any issues or concerns.
Security/valet
Ocean Cove
06.2013 - 07.2015
- Monitored alarms and security cameras and responded to issues.
- Enhanced security by monitoring and controlling access to facilities.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Located and retrieved vehicles quickly to minimize customer wait times.
Volunteer Services
WIA Program
09.2012 - 06.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Long Branch High School
Long Branch, NJ06-2013
Skills
- Crisis management
- Conflict resolution
- Public safety
- Surveillance techniques
- Emergency response
- Communication skills
- Customer service
- Integrity and honesty
- De-escalation techniques
- Patience and empathy
Timeline
Senior Retail Sales Associate
Auto Zone
11.2021 - 01.2022
Senior Correctional Police Officer
New Jersey Department of Corrections
11.2018 - 11.2024
Damage Prevention Specialist
UtiliQuest LLC
07.2015 - 07.2018
Deli
Bj's Wholesale Club
12.2014 - 10.2015
Security
Ocean Place Resort and Spa
04.2014 - 07.2015
Security/valet
Ocean Cove
06.2013 - 07.2015
Volunteer Services
WIA Program
09.2012 - 06.2013
High School Diploma -
Long Branch High School
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