Khalidah Hairston

• Responsible for check in and out process of patients presenting for medical appointments.
• Responsible for entering and verifying identified data into electronic medical record to ensure accurate.
• Ensures patients receive exceptional customer service, answers patient calls, completes scheduling duties and completes insurance verification.
• Utilized computer programs to create invoices, letters and other documents.
• Monitored flags and resolved urgent items with accuracy and efficiency.
• Use Epi EMR system
• Optimized workflow processes by implementing new software tools for efficient tracking of patient account activity
• Reduced outstanding balances by implementing effective collection strategies tailored to individual patients'' needs
• Kept up-to-date on industry trends, sharing knowledge with team members to support their professional development and enhance overall performance
• Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy

• Assists with keeping up with all corporate accounts, creating accounts, taking phone calls.
• Analyzed customer feedback for process improvements to achieve long-term business objectives.
• Entered customer demographic data into company databases.
• Developed client rapport by promptly processing requests and resolving financial discrepancies.
• Strengthened communication skills through regular interactions with others.
• Worked well in team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Assisted in training new hires on company policies, procedures, and customer care best practices, fostering a supportive team environment
• Contributed positively to team morale through active participation in meetings as well as offering constructive feedback
• Exceeded performance metrics through diligent attention to detail and commitment to customer care excellence
• Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers

• Runs front end; assists with breaks, assigning registers, run customer service desk; break tills, safe down at end of night
• Coached 7-10 employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Monitored cash drawers in 7 checkout stations including customer service desk to verify adequate cash supply.
• Trained team members in successful strategies to meet operational and sales targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Greeted patients, performed blood draws, EKG's, answered phones, updated medical charts.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Collected and documented patient medical information such as blood pressure and weight.

Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
• Resolved conflicts among team members promptly, maintaining an harmonious working environment conducive to productivity.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.