Khaliel Lee
Flagstaff
Summary
IT Support Technician with hands-on experience delivering Tier 1 technical support in MSP and retail environments. Strong foundation in system administration, Active Directory, endpoint management, and operating system troubleshooting. Experienced in documentation, escalation workflows, and supporting secure, reliable IT infrastructure. Actively expanding administrative and automation skills to progress into a Systems Administrator role.
Overview
2
2
years of professional experience
Work History
IT Support Technician
TeamLogicIT
Flagstaff, AZ
04.2025 - 09.2025
- Provide Tier 1 remote technical support across multiple client environments, resolving hardware, software, and network issues.
- Troubleshoot Windows, macOS, and, including OS configuration, application failures, and performance issues.
- Administer Active Directory: user provisioning, password resets, group management, and access controls.
- Support endpoint management and security tools to maintain system reliability and compliance.
- Document incidents, root causes, and resolutions within ticketing systems to support SLAs and knowledge base accuracy.
- Assist with workstation deployments, system onboarding/offboarding, and escalation to senior engineers.
- Provided technical support for hardware and software issues, ensuring timely resolution for clients.
Advanced Repair Agent
Geek Squad
Flagstaff, AZ
06.2023 - 04.2025
- Delivered front-line and advanced technical support for desktops, laptops, and peripherals in high-volume environments.
- Installed, configured, and upgraded Windows and macOS operating systems and applications.
- Diagnosed hardware failures, malware infections, and software conflicts to restore system stability.
- Performed network troubleshooting, including Wi-Fi setup and connectivity diagnostics.
- Conducted data recovery while maintaining strict data privacy and security standards.
- Utilized PowerShell scripting to automate repetitive tasks and improve operational efficiency.
Education
Computer Science
Full Sail University
Diploma - undefined
Coconino High School
Skills
- Windows Server & Client
- Active Directory & Group Policy (Foundational)
- Endpoint Management
- PowerShell (Automation Basics)
- Network Troubleshooting (DNS, DHCP, TCP/IP, Wi-Fi)
- System Imaging & Deployment
- Virtualization Concepts
- Ticketing Systems
- Documentation
- Hardware installation
- Help desk support
Timeline
IT Support Technician
TeamLogicIT
04.2025 - 09.2025
Advanced Repair Agent
Geek Squad
06.2023 - 04.2025
Computer Science
Full Sail University
Diploma - undefined
Coconino High School