Khalifa Alzaabi

• Investigated system issues and implemented resolutions to reduce downtime.
• Validated results and performed quality assurance to assess accuracy of data.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
• Optimized core processes to improve business performance and operational agility.
• Conducted workplace compliance training to reduce liability risks and operate effectively.
• Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
• Researched and adopted new technologies to add value to existing offerings.
• Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
• Conducted system analysis and implementation to maintain and improve computer systems.
• Enhanced interfaces to promote better functionality for users.
• Recommended process improvements to continually identify, analyze and fix constraints and challenges.
• Monitored compliance and filing requirements in conjunction with staff and management.
• Performed budget analysis to control expenditures and predict future budget needs.
• Collaborated with stakeholders to identify business needs and data sources.
• Utilized data visualization techniques to present and explain complex data sets.
• Developed and implemented data governance policies and procedures.
• Implemented business intelligence solutions to increase operational efficiency.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Generated ad-hoc reports to evaluate specific business requirements.
• Created dashboards to monitor and track key performance indicators.

• Identified poor quality lines and underutilized circuits.
• Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
• Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
• Ran and analyzed call processing flows and traffic studies to determine optimum configurations.
• Initiated improvements to operational efficiency of network.
• Adapted and modified standard techniques, procedures and criteria to solve complex problems.
• Oversaw decrease in average daily number of trouble tickets by Number% after expanding helpdesk support to 24/7 operations.
• Installed, maintained and supported VoIP applications.
• Installed, maintained and supported IVR applications.
• Performed day-to-day monitoring, management, administration and support of alarm systems.
• Installed, maintained and supported voice/data applications.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Maintained documentation for telecommunication systems, equipment inventory and floor plans.
• Designed, installed and maintained organization's telephony network.
• Maintained appropriate environmental conditions in telephone equipment rooms.
• Answered questions regarding Type and Type issues, resulting in Number% fewer calls to helpdesk.

• Reviewed and interpreted facility orders, network design orders and circuit layout orders.
• Accurately read, understood and carried out written instructions.
• Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
• Installed and maintained systems and analyzed users' needs.
• Followed standards and procedures to maintain safe work environment.
• Diagnosed and resolved communication hardware and software issues.
• Assisted customers with setting up and configuring communications systems.
• Performed regular maintenance on communication networks to maintain performance.
• Configured and deployed communication networks across region.
• Passionate about learning and committed to continual improvement.
• Resolved problems, improved operations and provided exceptional service.
• Provided professional services and support in a dynamic work environment.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Excellent communication skills, both verbal and written.
• Developed and maintained courteous and effective working relationships.

• Elected Captain of poetry team
• Completed professional development in engineering
• Member of IEEE
• Awarded student of the year
• Member of Alumni of KUSTAR

Completed high school degree with the percentage of 93%