Khalifa Saeed

Responsible for the day-to-day operations and ensuring the Inbound and Outbound sorts operate efficiently and effectively, promoting a culture of safety and inclusion. Responsible for the oversight direct reports and other employees, including hiring, development, recognition, discipline, termination and promotion as well as addressing and being the focal point of contact for any sort and non-sort related issues with employees and human resource associates. Hired with the objective of amending and overhauling the station's declining metric targets and to rapidly, and strategically turn the South Austin 786 station from among the lowest ranked manual stations in the company to one of the top in the company without sacrificing efficiency, integrity, and aligning with company goals, targets and emphasis.

· Attained preload certification the initial month of reporting to the station and responsible for consistent attainment improvement

· Utilized custom made spreadsheet in conjunction with EDP data and excel formula to engineer vanline deficiencies and inculcated information with CSP and PDMs to execute changes for more sort efficiency and quality on the vanlines. Levied contractor relations to execute plan, and established a shared vision between both sides of the operations.

· Led the South Austin team to achieve #10 in the company for large preloads and the 2nd ranking outbound in FY25 peak season.

· Led the preload to #5 in the company for large preloads, and #2 large preloads in the district

· Responsible for the strategic hiring and restructuring of team members and shaping of the culture of the station to break bottom 100 station streak to beginning a streak of monthly preload certification and top 5 large preload rankings during multiple periods of sort manager and senior manager organizational shifts/absences were ongoing

· Led the station to back-to back #1 large preloads in the company as well as inviting ops managers from neighboring stations to share in station's success by cross training management from Fremont station sending managers, trainers and package handlers to Santa Rosa station to assist with month long contingency assistance and ensured station's annex operations continued to thrive through strategic allocation of resources to main and neighboring facilities. Assisted in leading NORCAL district to #1 in the company as a result of these team

· Received FY23 Culture Value Award for Responsibility from VP Bill Larson for handling of covid-related sort constraints during period where no acting Sort Manager present at the station, and led employees to successful operations and metrics achievement while bolstering employee morale and culture during difficult time.

· Attained ops manager of the month, promoted to full time for station contributions, sort dedication and efforts during peak FY20 while station annex construction and covid pandemic constraints ongoing simultaneously.

· Trained and mentored newer and veteran ops managers to reach the same level of operational efficiency, employee accountability and processes as had been consistently achieved. Became point of contact for facility maintenance coordination, medical and legal retention, hiring oversight and engineering specialist station tasks

· OSM responsible for completely changing the safety culture and significant injuries, lost time and late reported injuries that station had accrued prior to point of title. Removed Fairfield entirely as an injury focus station as a result of actions, QATs and meetings with peers and subordinates, and superiors.

· Expediently learned all dock and customer related admin processes and achieved CSS mastery in administrative processes.

· Crossed trained other admin employees as certifications were reached, communicated with other stations, hubs and districts to solve customer and process related concerns through initiative and follow up. Due to process diligence, trained ops managers on processes and technique with ISP communications and dock QA codes.

· Winner of “Peak 2019 Bay Area QPS Competition Champions” for achieving most points in QA process competition with Bay Area District QA teams.

· Achieved 100% van scan compliance 1st day of work,

· Point of contact for contingency cartage operations during period of FY19 peak station difficulties for attention to detail and work ethic

· Trained with ops managers and ops admin after prowess with leading/ teaching peer employees and self-learning driver codes became apparent, offered ops manager and ops admin opportunities for these achievement while still attaining month to month package handler of the month awards due to efforts as a package handler.

· Oversaw the day to day operations, hiring managing of employees, inventory and vendor contracts, relations as well as observing and adherence to state commercial ordinances and procedures.

· Year over year profit margin increase every year during tenure achieved, with every increasing customer base, loyalty and satisfaction.

· Assisted in the local town efforts to excavate other snowed in businesses during blizzard of 2015, as shown on newspaper ‘The Herald News'

• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
• Interviewed individuals by phone, video chat and in-person to write news stories.
• Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
• Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
• Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
• Developed engaging articles for online publications, resulting in increased readership and social media shares to the tune of over 360,000 views on average for articles published