Khalifah Yusuf-Momoh
Powder Springs,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Ramp Agent/Baggage Transfer
Delta Air Lines
01.2023 - Current
- Managed internal and external communications, ensuring timely and accurate dissemination of information
- Adhered to safety protocols and procedures at all times
- Maintained accurate records of baggage handling activities, special service requests, and safety incidents in compliance with airline regulations and procedures
- Communicated effectively with team members to ensure smooth operations
- Loaded and unloaded baggage onto aircraft
- Safely and efficiently operated ground support equipment, including tugs, belt loaders, and baggage carts, to transport luggage and cargo to and from aircraft
Social Media Intern
Wear Oluwa LLC
01.2021 - 05.2023
- Assisted in developing and executing social media campaigns to promote brand awareness
- Engaged with followers and responded to comments and messages on social media platforms
- Analyzed social media metrics to track performance and make data-driven decisions
- Created visual content such as graphics and videos to enhance social media presence
Inbound Sales Rep.
Comcast
05.2022 - 12.2022
- Demonstrated ability to proactively identify opportunities to upsell and cross-sell additional services to existing customers
- Successfully handled escalated customer complaints and concerns with professionalism and empathy
- Maintained detailed records of customer interactions and transactions to ensure accuracy and compliance with company policies
- Developed strong communication skills to effectively address customer inquiries and resolve issues in a timely manner.
Fulfillment Associate
Target
10.2020 - 05.2021
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Education
Management Information Systems -
University of West Georgia
Carrollton, GA12.2025
High School Diploma -
South Cobb High School
Austell, GA05.2015
Skills
- Strong customer service and communication skills
- Detail-oriented with excellent organizational abilities
- Computer literacy
- Time management
- Computer skills
- Analysis skills
- Safety Procedures Compliance
- Microsoft Office Compliant
- Team Development
Timeline
Ramp Agent/Baggage Transfer
Delta Air Lines
01.2023 - Current
Inbound Sales Rep.
Comcast
05.2022 - 12.2022
Social Media Intern
Wear Oluwa LLC
01.2021 - 05.2023
Fulfillment Associate
Target
10.2020 - 05.2021
Management Information Systems -
University of West Georgia
High School Diploma -
South Cobb High School
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