Khalifah Yusuf-Momoh
Powder Springs,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Ramp Agent/Baggage Transfer
Delta Air Lines
Atlanta, GA
01.2023 - Current
- Managed internal and external communications, ensuring timely and accurate dissemination of information
- Adhered to safety protocols and procedures at all times
- Maintained accurate records of baggage handling activities, special service requests, and safety incidents in compliance with airline regulations and procedures
- Communicated effectively with team members to ensure smooth operations
- Loaded and unloaded baggage onto aircraft
- Safely and efficiently operated ground support equipment, including tugs, belt loaders, and baggage carts, to transport luggage and cargo to and from aircraft
Social Media Intern
Wear Oluwa LLC
Atlanta, GA
01.2021 - 05.2023
- Assisted in developing and executing social media campaigns to promote brand awareness
- Engaged with followers and responded to comments and messages on social media platforms
- Analyzed social media metrics to track performance and make data-driven decisions
- Created visual content such as graphics and videos to enhance social media presence
Inbound Sales Rep.
Comcast
Atlanta, GA
05.2022 - 12.2022
- Demonstrated ability to proactively identify opportunities to upsell and cross-sell additional services to existing customers
- Successfully handled escalated customer complaints and concerns with professionalism and empathy
- Maintained detailed records of customer interactions and transactions to ensure accuracy and compliance with company policies
- Developed strong communication skills to effectively address customer inquiries and resolve issues in a timely manner.
Fulfillment Associate
Target
Hiram, GA
10.2020 - 05.2021
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Education
Management Information Systems -
University of West Georgia
Carrollton, GA12.2025
High School Diploma -
South Cobb High School
Austell, GA05.2015
Skills
- Strong customer service and communication skills
- Detail-oriented with excellent organizational abilities
- Computer literacy
- Time management
- Computer skills
- Analysis skills
- Safety Procedures Compliance
- Microsoft Office Compliant
- Team Development
Timeline
Ramp Agent/Baggage Transfer
Delta Air Lines
01.2023 - Current
Inbound Sales Rep.
Comcast
05.2022 - 12.2022
Social Media Intern
Wear Oluwa LLC
01.2021 - 05.2023
Fulfillment Associate
Target
10.2020 - 05.2021
Management Information Systems -
University of West Georgia
High School Diploma -
South Cobb High School