Khalijah Young
West Palm Beach
Summary
Dynamic professional with extensive expertise in team leadership and operational management, recognized for driving collaboration and delivering impactful results. Proven ability to optimize processes, resolve conflicts, and strategically plan to adapt to evolving business needs, enhancing overall efficiency. Known for fostering a reliable and productive work environment through strong communication skills and effective team management. Successfully implemented process improvements that significantly boosted operational efficiency and team productivity, demonstrating a commitment to excellence in problem-solving and team success.
Overview
13
13
years of professional experience
Work History
Supervisor
88 Palms Hotel
West Palm Beach, FL
09.2023 - Current
- Supervised daily hotel operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented process improvements to enhance workflow efficiency and team productivity.
- Monitored inventory levels, coordinating with vendors for timely supply management.
- Conducted regular inspections of facilities to maintain safety and compliance standards.
- Developed staff schedules, optimizing labor costs while meeting operational needs.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Front Desk Receptionist
Ramada by Wydm
West Palm Beach, FL
10.2019 - 09.2023
- Greeted and checked in guests promptly, ensuring a welcoming atmosphere.
- Managed phone inquiries and reservations effectively using hotel management software.
- Assisted guests with check-out procedures, processing payments accurately and efficiently.
- Collaborated with housekeeping to maintain cleanliness and readiness of guest rooms.
- Handled customer complaints professionally, escalating issues as necessary for resolution.
- Provided information on local attractions, enhancing guest experience through personalized recommendations.
- Supported front desk operations by maintaining inventory of supplies and office materials.
- Trained new staff on front desk protocols and customer service standards for consistency.
Customer Service Rep WFH
AT&T
01.2020 - 10.2022
- Assist customer with orders
- Create customer accounts
- Schedule customer appointments
- Provide customer service
- Take credit card payments
Billing/Care Rep
ADT Home Security
03.2019 - 01.2020
- Assist customer with orders
- Create patient accounts
- Schedule customer appointments
- Assign tech
- Provide customer service
- Take credit card payments
Apple Associate
Convergys
01.2017 - 03.2019
- Assist customer with orders
- Create patient accounts
- Schedule customer appointments
- Assign tech
- Provide customer service
Shift Leader Manager
RaceTrac
06.2016 - 01.2017
- Assist customer with purchase
- Maintain store
- Balance cash/deposit
- Schedule staff
Sales Associate
Charlotte Russe
West Palm Beach, FL
02.2013 - 12.2016
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Managed daily operations, ensuring adherence to company policies and procedures.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Balance cash/deposit
- Schedule staff
Education
Associate of Science -
Palm Beach State College
Skills
- Schedule appointment
- Customer Service
- Microsoft software
- Merchandising
- Time management
- Multitasking
- Organization
- Dependable Work Experience
- Excel, Microsoft Word, and Java
- Attention to detail
- Decision-making
- Strategic planning
- Analytical thinking
- Team building
- Operations management
Timeline
Supervisor
88 Palms Hotel
09.2023 - Current
Customer Service Rep WFH
AT&T
01.2020 - 10.2022
Front Desk Receptionist
Ramada by Wydm
10.2019 - 09.2023
Billing/Care Rep
ADT Home Security
03.2019 - 01.2020
Apple Associate
Convergys
01.2017 - 03.2019
Shift Leader Manager
RaceTrac
06.2016 - 01.2017
Sales Associate
Charlotte Russe
02.2013 - 12.2016
Associate of Science -
Palm Beach State College