Summary
Overview
Work History
Education
Skills
Timeline
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Khalikatwane James

Summary

Customer Service Representative with a background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Insight Global
01.2024 - 12.2024
  • Company Overview: Georgia Power Company
  • Effectively handled 55-75 calls daily, ensuring prompt resolution of inquiries and promoting customer satisfaction
  • Respond to customer questions regarding their bills, including explanations of charges
  • Facilitating payments, including direct and online payments, and setting up payment plans or arrangements
  • Handling requests for billing adjustments due to errors, disputes, or exceptional circumstances, such as medical needs

Customer Service Representative

Nexrep
01.2017 - 12.2023
  • Company Overview: Teladoc.
  • Assisting clients with inquiries regarding services, account information, and technical issues related to the platform.
  • Helping customers schedule, reschedule, or cancel telehealth appointments with healthcare providers.
  • Addressing questions related to billing, insurance coverage, and payment processing.
  • Liaising with doctors and specialists to coordinate care and address patient concerns effectively.

Virtual Customer Service Representative

Toys "R" us & Babies "R" us
03.2011 - 01.2017
  • Providing excellent customer service by answering inquiries, resolving issues, and offering information about products and services.
  • Assisting customers with placing orders, processing returns, and handling cancellations.
  • Staying informed about the latest toys, games, and promotions to assist customers and provide accurate information effectively.
  • Addresses customer complaints and promptly troubleshoots issues related to products or services.
  • Following company policies and procedures while ensuring customer satisfaction and safety.

Merchandising Supervisor

Borders Bookstore
03.2009 - 02.2011
  • Creating appealing product displays that attract customers and enhance the shopping experience. This includes setting up promotional displays, and ensuring the store layout is inviting.
  • Supervising and training the merchandising team, delegating tasks, and ensuring that all staff understand merchandising standards and best practices.
  • Planning and executing in-store promotions, events, and signings that drive traffic and sales.
  • Ensuring that the merchandising areas of the store are well-maintained, organized, and safe for both customers and staff.
  • Submitting daily cash reports to management to provide an overview of sales and cash flow.

Education

Bachelor of Science - Criminal Justice

Southern New Hampshire University
12.2024

High School -

University Heights High School
01.1989

Skills

  • Billing adjustments
  • Problem resolution
  • Effective communication
  • Technical troubleshooting
  • Active listening
  • Sales support
  • Five9 CRM system proficiency

Timeline

Customer Service Representative

Insight Global
01.2024 - 12.2024

Customer Service Representative

Nexrep
01.2017 - 12.2023

Virtual Customer Service Representative

Toys "R" us & Babies "R" us
03.2011 - 01.2017

Merchandising Supervisor

Borders Bookstore
03.2009 - 02.2011

Bachelor of Science - Criminal Justice

Southern New Hampshire University

High School -

University Heights High School

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Khalikatwane James