Khalil Alford
Charlotte,NC
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
Olly Olly
Charlotte, NC
11.2019 - Current
- Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns
- Designs, builds, and maintains social media presence for businesses
- Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs)
- Identifies trends and insights and optimizes spend and performance based on insights
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Provides thought leadership and perspective for adoption where appropriate.
- Oversaw new business development and customer servicing.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Managed book of business worth $800k across 90 accounts.
Financial Services Representative/Account Manager
State Employees Credit Union
06.2018 - 10.2019
- Handle all cash/check transactions on Teller Line
- Loan Officer
- 80+ Face-to-face customer service/interaction a day
- Virtual interaction with customers to resolve banking issues/inquiries
- Worked alongside multiple other individuals to complete group tasks in order to efficiently serve customers
- Followed processes and procedures to ensure safe handling of bank matters
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Discussed financial options with clients while providing informed suggestions.
- Responded to customer questions, concerns or escalated to supervisor for resolution.
IT Specialist, Service Desk Agent
HCL Technologies/ Chevron Gas
02.2017 - 05.2018
- Interaction with Chevron employees daily via Cisco Phone (35+ calls/Day)
- Ticket/Database agent
- Troubleshoot: Microsoft Office 365 (All Applications), Skype for Business, Onedrive,
- Microsoft Windows 7-10, SAP sites, Virtual Machines, Apple iPhones, AirWatch Profiles,
- Chevron Smart Badge Mobile Administrative Access Agent
- Handle Chevron employee account lockouts
- Chevron Employee Device ordering
- Chevron Employee Device Break/Fix Troubleshooting
- Proficient in Systems: Remedy, Active Directory, GIL Web- Based Asset
- Management, Xerox Printer Portal, White pages.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
YMCA Access Team Attendant/ Wellness Team
Alexander Family YMCA
12.2016 - 03.2018
- Responsible for establishing new member registration and documentation
- Communicated with members, answering questions, and providing additional resources
- Trained members and delegated responsibilities to employees as shift coordinator
- Assisting 50+ members a day
Shooting Guard/Small Forward
London Lightning, Pro Basketball Player
12.2016 - 04.2017
- Maintained drive and determination to obtain personal and team objectives and goals.
- Attended all practices as scheduled, dressed correctly and always ready to work.
- Followed demanding training, exercise and dietary program to maintain peak physical condition.
- Met all eligibility requirements consistently as well-rounded and active player and athlete.
- Played in competitive games and tournaments in major cities and served as sports representative at public appearances, marketing sessions and media events.
Rider Athletics Assistant
Rider University
09.2014 - 05.2016
- Organized workout plans and facilitated programs for athletes
- Utilized electronic skills, entering data, and organizing athletic information
- Maintained equipment and ensured cleanliness and safety
New Jersey Special Olympics
01.2014 - 01.2016
- Engaged children in athletic activities
- Supervised and coached participants in drills and games
Trenton Soup Kitchen
01.2012 - 01.2016
- Filled and carried customers bags with goods after selection
- Provided thanksgiving meals to families
Robert Woods Johnson University Hospital
01.2016
- Read stories with terminally ill patients
- Participated in activities with children from the hospital
Parkwood elementary School
01.2016
- Served as mentor for elementary school children
Education
Bachelor of Multimedia and Web Design - Graphic Design, Business of Sports Management
Rider University, College of Liberal Arts And Sciences
Lawrenceville, NJ05.2016
Post- Grad -
Fishburne Military Academy
Waynesboro, VA03.2012
High School Diploma -
Southeast Raleigh Magnet High School
Raleigh, NC06.2011
Skills
- Microsoft Office 365
- Adobe: Photoshop Adobe InDesign, PageMaker, Adobe Illustrator, Dreamweaver
- Google Drive: Docs, Sheets, Slides, Forms
- Email: Mail merge, Filters, Folder, Rules
- Presentations/Slideshows: Quickbooks, Cisco WebEx
- Languages: Adobe, JavaScript, CSS, XML, HTML, DHTML, ASP, XSLT,
- Social Media: Facebook, Instagram, Snapchat, Youtube, LinkedIn
- Acquisition and Retention Strategies
- Customer Service
- Verbal and Written Communication
- Qualifying Leads
- CRM Software
- Account Management
- Overcoming Objections
- Time Management
Certification
MacOS Certified Salesforce Certified
Timeline
Account Manager
Olly Olly
11.2019 - Current
Financial Services Representative/Account Manager
State Employees Credit Union
06.2018 - 10.2019
IT Specialist, Service Desk Agent
HCL Technologies/ Chevron Gas
02.2017 - 05.2018
YMCA Access Team Attendant/ Wellness Team
Alexander Family YMCA
12.2016 - 03.2018
Shooting Guard/Small Forward
London Lightning, Pro Basketball Player
12.2016 - 04.2017
Robert Woods Johnson University Hospital
01.2016
Parkwood elementary School
01.2016
Rider Athletics Assistant
Rider University
09.2014 - 05.2016
New Jersey Special Olympics
01.2014 - 01.2016
Trenton Soup Kitchen
01.2012 - 01.2016
Bachelor of Multimedia and Web Design - Graphic Design, Business of Sports Management
Rider University, College of Liberal Arts And Sciences
Post- Grad -
Fishburne Military Academy
High School Diploma -
Southeast Raleigh Magnet High School
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