Open To Work
Khalil Blue
Technical Support Specialist
Breaux Bridge,LA
Summary
Team oriented and dedicated Remote Customer Service Representative with 4+ years of experience in the customer service industry. Providing skills to prioritize and multitask in a fast-paced working environment. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Technology Analyst
SUSO Cyber Security Program
Miami, FL
03.2023 - Current
- Analyzed security threats and vulnerabilities in client systems.
- Supported risk assessments to identify potential security weaknesses.
- Reviewed system logs to detect unauthorized access or anomalies.
- Monitored server activity logs for potential security threats or vulnerabilities.
- Documented processes and procedures for compliance with industry standards.
- Maintained existing software systems by identifying errors and bugs in codebase.
Fine Dining Server
Tchefuntches Restaurant
03.2021 - 06.2022
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained cleanliness and organization of dining area throughout shifts.
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Supported training of new servers on restaurant procedures and service standards.
- Operated POS terminals to input orders, split bills, and calculate totals.
Remote customer service representative
PlanNet Marketing
Atlanta, GA
03.2020 - 05.2022
- Developed customized travel itineraries for clients based on preferences.
- Researched and recommended travel destinations, accommodations, and activities.
- Educated customers on product features and benefits effectively.
- Handled high-volume inbound calls while ensuring quality service standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Server/Bartender
Half Shell Oyster House
Covington, LA
01.2018 - 02.2021
- Delivered exceptional customer service in fast-paced dining environments.
- Managed dining area cleanliness and organization during peak hours.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Mixed, garnished, and presented drinks according to standard recipes.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
Associate of Arts - Liberal Arts
University of Nebraska-(Lincoln)
NE05-2015
High School Diploma -
Edna Karr High School
New Orleans05-2014
Bachelor of Arts -
Southeastern Louisiana University
Hammond, LASkills
- Technical support
- Inbound/Outbound calls
- Active listening
- Conflict resolution
- Salesforce proficiency
- Slack proficiency
- Customer support
- Product knowledge
Remote Work Setup
- High-speed and reliable internet connection
- Dedicated home office space with a quiet environment for focused work
- Headset
- Desk
- Ergonomic chair
Extracurricular Activities
- Buy, cook and package food in a neatly manner to pass out to families and individuals in need in my community.
- Teach dancing every other weekend with young ladies between the ages of 2-18
- Put together multiple fundraisers for dance teams to provide them with transportation and appropriate uniforms
- Hosted a communication class for young ladies and young men
Certification
- Esthetician, 2018
- Chat Operator, 12/2023
- Privacy Awareness, 1/23/2024
- Security Awareness-Experts and Sale Consultants,1/23/2024
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Technology Analyst
SUSO Cyber Security Program
03.2023 - Current
Fine Dining Server
Tchefuntches Restaurant
03.2021 - 06.2022
Remote customer service representative
PlanNet Marketing
03.2020 - 05.2022
Server/Bartender
Half Shell Oyster House
01.2018 - 02.2021
Associate of Arts - Liberal Arts
University of Nebraska-(Lincoln)
High School Diploma -
Edna Karr High School
Bachelor of Arts -
Southeastern Louisiana University