Khalil Brewer
Summary
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SECURITY GUARD/ FRONT DESK CLERK
MULLIGAN SECURITY
10.2022 - 03.2025
- Review & monitored security surveillance
- Alerted proper authorities regarding discrepancies
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance of all guest with proper identification
- Writing any reports of any accidents & suspicious activities
- Vigilance and surveillance
- Access control and entry procedures
- Emergency protocols and procedures
- Conflict resolution and de-escalation techniques
- Maintaining a safe and welcoming environment for all residents
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security issues.
Dispatcher / Call Representative
CORPORATE TRANSPORTATION GROUP
02.2017 - 03.2020
- Manage high volume of calls from passengers or drivers and other agents from access a ride
- Input reservations for pick up for passengers .
- Developed strong relationships with clients to understand needs and enhance satisfaction levels.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Appointment cancellations and changes
- Hear and resolve complaints from drivers and passengers and make a report.
- Monitored vehicle locations using GPS tracking systems for optimal route management.
- Communicated with drivers to resolve issues and provide real-time support during pick ups
Hotel Front Desk Clerk
Days Inn Hotel
03.2015 - 12.2016
- Managed guest check-in and check-out processes to enhance customer experience.
- Resolved guest inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Monitored daily operations and identified areas for service improvement initiatives.
- Maintained accurate records of guest transactions to ensure financial integrity.
- Developed strong relationships with guests, fostering a welcoming hotel environment.
- Collected room deposits, fees, and payments.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Managed lost and found items to assist guests with retrieving belongings.
Education
High School Diploma -
Skills
- Customer Service
- Bilingual Spanish
- Relationship building and management
- Patrol techniques
- Superb surveillance skills
- Legible report writing
- De-escalation techniques
- Situational awareness
- Conflict resolution
- Team leadership
- Follow-up skills
Certification
Security Licensed - Unarmed/Armed
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
SECURITY GUARD/ FRONT DESK CLERK
MULLIGAN SECURITY
10.2022 - 03.2025
Dispatcher / Call Representative
CORPORATE TRANSPORTATION GROUP
02.2017 - 03.2020
Hotel Front Desk Clerk
Days Inn Hotel
03.2015 - 12.2016
High School Diploma -
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