Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Khalil El-Amin

Houston,TX

Summary

Seasoned Bus Operator with a proven track record at NRTA, showcasing exceptional customer service and safe driving practices. Expert in navigating through inclement weather and adept at passenger assistance, ensuring a 100% safety record. Renowned for enhancing rider satisfaction through effective communication and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Driver Operator

NRTA
Nantucket, MA
04.2024 - 09.2024
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Utilized GPS and maps for efficient route planning.
  • Adapted to changing routes or schedules as required by the employer.
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Adhered to company policies and procedures related to safety and security standards.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Managed time efficiently when making multiple stops along designated routes.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Transported riders to designated stops according to pre-determined schedules.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Transported clients to specified destinations safely and on-time.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Checked vehicle after shift for damage.
  • Demonstrated ability to handle emergency situations calmly and effectively.

Driver Operator

NRTA
Nantucket, MA
04.2023 - 09.2023
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
  • Adhered to set schedules while operating buses safely along assigned routes.
  • Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
  • Announced stops clearly to help passengers disembark at correct locations.
  • Parked vehicles at loading areas to board passengers.
  • Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
  • Reported any mechanical issues or passenger disturbances to supervisors immediately.
  • Advised passengers to be seated and orderly while on vehicles.
  • Provided route, schedule and fare information to passengers.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Provided accurate information regarding fares, schedule details and stowing of baggage and answered passenger questions.
  • Received and submitted passenger fares.
  • Observed local laws and regulations governing public transportation operations throughout shifts.
  • Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Provided safe and reliable transportation for passengers to their destinations.
  • Provided courteous customer service at all times while interacting with riders and colleagues alike.
  • Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
  • Assisted disabled passengers with boarding and exiting the bus at designated stops.
  • Enforced fare collection policies by collecting fares from passengers.
  • Assisted passengers with stowing and retrieval of various items, including luggage, briefcases, and wheelchairs.
  • Reported delays or accidents.
  • Kept bus orderly with strong control over passenger behaviors.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Stayed up to date with local roads, traffic patterns and speed limits.
  • Used GPS navigation to follow routes and avoid potential construction or traffic delays.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Helped elderly and disabled passengers board and exit bus.
  • Inspected vehicles and checked gas, oil and water levels prior to departure.
  • Regulated heating, lighting and ventilating systems for passenger comfort.
  • Inspected interior of bus after each trip for any lost items left behind by passengers.
  • Communicated route information to passengers during trips as needed.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Collected tickets or cash fares from passengers.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Announced stops to passengers.
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
  • Drove specified routes in compliance with traffic regulations and time schedules.
  • Monitored traffic conditions along assigned routes and adjusted speed accordingly.
  • Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
  • Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
  • Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
  • Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.

Bus Operator

NRTA
Nantucket, MA
04.2022 - 09.2022
  • Facilitated smooth passenger loading and unloading at designated route stops.
  • Kept vehicles in good working order by maintaining fluid levels and reporting major mechanical problems.
  • Adhered to set schedules while operating buses safely along assigned routes.
  • Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
  • Announced stops clearly to help passengers disembark at correct locations.
  • Parked vehicles at loading areas to board passengers.
  • Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
  • Reported any mechanical issues or passenger disturbances to supervisors immediately.
  • Advised passengers to be seated and orderly while on vehicles.
  • Provided route, schedule and fare information to passengers.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Received and submitted passenger fares.
  • Upheld strict DOT reporting records for trips, vehicles and notable incidents.
  • Observed local laws and regulations governing public transportation operations throughout shifts.
  • Assisted elderly or disabled individuals by helping on and off bus, seating properly and carrying baggage.
  • Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
  • Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
  • Cleaned and sanitized bus interiors to lessen germ spread.
  • Provided safe and reliable transportation for passengers to their destinations.
  • Provided courteous customer service at all times while interacting with riders and colleagues alike.
  • Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
  • Assisted disabled passengers with boarding and exiting the bus at designated stops.
  • Enforced fare collection policies by collecting fares from passengers.
  • Reported delays or accidents.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Used GPS navigation to follow routes and avoid potential construction or traffic delays.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Helped elderly and disabled passengers board and exit bus.
  • Inspected vehicles and checked gas, oil and water levels prior to departure.
  • Regulated heating, lighting and ventilating systems for passenger comfort.
  • Inspected interior of bus after each trip for any lost items left behind by passengers.
  • Communicated route information to passengers during trips as needed.
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Collected tickets or cash fares from passengers.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Announced stops to passengers.
  • Assisted passengers in loading wheelchairs or other mobility aids.
  • Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
  • Drove specified routes in compliance with traffic regulations and time schedules.
  • Maintained vehicle safety by monitoring, instructing and correcting passengers.
  • Monitored traffic conditions along assigned routes and adjusted speed accordingly.
  • Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
  • Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
  • Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
  • Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Bus Operator

First Transit
Houston, TX
01.2014 - 01.2022

Bus Operator

Loudoun County Public Schools
Leesburg, VA
01.2007 - 01.2013

Education

High School Diploma -

Peabody Magnet High
Alexandria,La
05-1980

Skills

  • Passenger assistance
  • Customer service
  • Communication skills
  • Weather conditions adaptation
  • Fare collections
  • Incident reporting
  • Adjusting routes
  • GPS applications
  • Basic repairs
  • Safe driving practices
  • Preventive Maintenance
  • Clean driving record
  • Traffic law adherence
  • Bus inspections
  • Customer relations skills
  • Valid [state] license
  • Lights, brakes, and wiper testing
  • Safe driving skills
  • Passenger safety
  • Wheelchair lift operation
  • Safety practices
  • Transporting students
  • Passenger interaction
  • Basic mechanical knowledge
  • Inclement weather driving

Accomplishments

  • First Transit
  • Employee of the Month
  • March 2018
  • For outstanding accomplishments in Attendance,Safety, and Customer Service.

First Transit

Award of Excellence

for outstanding Customer Service

January 10, 2018.

First Transit

Award of Excellence in

Teamwork During an Emergency Weather Situation "Hurricane Harvey"

August 25, 2017.

First Transit

Exceptional Achievement and Performance Award in recognition of 2 years of safe operation.

Certification

  • First Transit - First Vehicle Services
  • Certificate of Appreciation
  • November 11, 2018
  • First Transit - Vehicle Services
  • Certificate of Appreciation

November 11,2017

First Transit - First Vehicle Service

Certificate of Appreciation

November 11, 2015

First Transit - First Vehicle Service

Certificate of Appreciation

November 11, 2014

First Transit

In Appreciation of your dedication during " Hurricane Floyd

September 16, 1999

References

References available upon request.

Timeline

Driver Operator

NRTA
04.2024 - 09.2024

Driver Operator

NRTA
04.2023 - 09.2023

Bus Operator

NRTA
04.2022 - 09.2022

Bus Operator

First Transit
01.2014 - 01.2022

Bus Operator

Loudoun County Public Schools
01.2007 - 01.2013

High School Diploma -

Peabody Magnet High

Similar Profiles

CREATE PROFILE
Khalil El-Amin