Khalil 2 Martin
Fresno,CA
Summary
I am a dedicated team player who can be relied upon to help your company achieve its goals.
Dynamic professional with extensive experience in solar panel installation at IBEW Local 100, demonstrating exceptional customer service and electrical wiring expertise. Achieved significant customer satisfaction through meticulous safety compliance and effective problem resolution. Skilled in managing high-stress situations and fostering strong relationships, enhancing referral rates and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Solar Panel Installer
IBEW Local 100
10.2023 - Current
- Installed solar panels on multiple residential and commercial properties to meet customer requirements.
- Assembled, wired and connected solar panels to existing components and systems.
- Ensured safety compliance by following industry guidelines during all installations and maintenance tasks.
- Used drawings, schematics, and instructions to properly install PV systems in accordance with codes and standards.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
Pharmacy Delivery Driver
GK Pharmacy
11.2021 - 08.2023
- Ensured medication accuracy through meticulous verification of prescriptions against delivered items.
- Collaborated with pharmacists to resolve discrepancies or clarify instructions for patients, contributing to a seamless delivery process.
- Increased customer trust by maintaining strict confidentiality regarding patient information and prescription details.
- Improved patient satisfaction by providing timely and accurate delivery of medications to their homes.
- Contributed to team effort by supporting other drivers when needed, covering additional shifts or assisting with route planning tasks.
Verizon Customer Service Representative
Alorica
11.2017 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
Education
High School Diploma -
Mclane High School
Fresno, CA06-2017
Skills
- Worksite safety
- Power tool operation
- Electrical wiring
- Outdoor installations
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
Certification
- CPR Certification - American Heart Association or Red Cross.
- OSHA 10-Hour Construction Safety Certification - Occupational Safety and Health Administration.
Class C CDL
Have Maintained a good Commercial Driver License Record.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
- Collaborated with team in the development of Commercial and Residential Solar Panel Install .
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Solar Panel Installer
IBEW Local 100
10.2023 - Current
Pharmacy Delivery Driver
GK Pharmacy
11.2021 - 08.2023
Verizon Customer Service Representative
Alorica
11.2017 - 11.2019
- CPR Certification - American Heart Association or Red Cross.
- OSHA 10-Hour Construction Safety Certification - Occupational Safety and Health Administration.
High School Diploma -
Mclane High School
Similar Profiles
Fortino CaballeroFortino Caballero
Solar Panel Installer at IBEW Local 100Solar Panel Installer at IBEW Local 100
Gerald FejarangGerald Fejarang
Commercial Electrician at Potelco - IBEW Local 77 / IBEW Local 46Commercial Electrician at Potelco - IBEW Local 77 / IBEW Local 46
Nathan MahoneyNathan Mahoney
Pipefitter at UA Local 100Pipefitter at UA Local 100