Khalil Panni
Seattle,WA
Summary
Dedicated customer service and administrative professional with a strong track record managing office coordination and enhancing customer service quality. Recognized for effective communication and relationship building within diverse communities, contributing to team dynamics and problem resolution. Committed to supporting organizations that prioritize community engagement.
Overview
19
19
years of professional experience
Work History
On-Site Administrator
Hewlett Packard / Costco Wholesale Corporation
Issaquah, WA
12.2023 - Current
- Function as the main liaison for Costco staff, coordinating swift issue resolutions.
- Manage office inventory, oversee routine maintenance, and resolve workplace disruptions.
- Maintain digital compliance logs to track technical changes and data.
- Supervise replenishment program and keep materials stocked.
- Work with teams to maintain office protocols and improve workflow.
On-Site Support Technician
eBay Inc.
Bellevue, WA
11.2022 - 09.2023
- Provided direct support to employees and visitors in a high-volume office environment.
- Created and maintained documentation, training materials, and operational procedures.
- Coordinated communication between departments, vendors, and staff.
- Managed records, inventories, and equipment tracking.
- Responded to inquiries promptly and followed through to resolution.
Service Desk Analyst
Agiliant
Bellevue, WA
02.2021 - 07.2022
- Managed incoming phone, email, and service requests from clients.
- Maintained accurate records and documentation within ticketing systems.
- Prioritized simultaneous requests while meeting established response timelines.
- Delivered professional customer service and problem resolution.
Security Officer
Falco Security
Seattle, WA
01.2021 - 05.2021
- Monitored residential properties and common areas in downtown Seattle.
- Assisted residents, visitors, emergency responders, and law enforcement personnel.
- Maintained detailed incident reports and documentation.
- Responded calmly and effectively during emergency situations.
- Built positive relationships with residents from diverse backgrounds.
- Used sound judgment to address safety and access concerns.
Help Desk Analyst
Starbucks Coffee Company
Seattle, WA
05.2018 - 10.2020
- Served as the first point of contact for employee support requests across the organization.
- Managed large volumes of phone calls, emails, and support inquiries.
- Maintained accurate records and case documentation.
- Coordinated communication between departments and support teams.
- Built strong relationships with employees.
Customer Support Specialist Intern
Zillow
Seattle, WA
01.2014 - 07.2014
- Delivered customer support to real estate professionals and website users.
- Collected and documented customer feedback to improve organizational services.
- Enhanced product knowledge to provide better customer support.
- Demonstrated strong customer relationship management skills.
Board of Directors Member
Got Green
Seattle, WA
09.2008 - 09.2013
- Supported environmental justice initiatives on jobs, housing, transit, and food security.
- Spearheaded strategic planning, managed organizational direction, and made key policy decisions.
- Partnered with staff and volunteers to execute grassroots organizing and training programs.
- Directed community support to advance workforce development for low-income communities of color.
- Led outreach efforts by speaking to local residents and presenting at community gatherings to mobilize support.
Community Canvasser
Working Washington
King County, WA
04.2011 - 05.2011
- Campaigned door-to-door to promote Seattle City Light energy conservation program.
- Canvassed local neighborhoods to inform residents regarding helpful programs and meetings.
- Networked with diverse community members to document local recession challenges.
- Participated in community events and demonstrations in the Fight for a Fair Economy campaign.
Youth Reporter (Volunteer)
KBCS FM Radio Station
Bellevue, WA
09.2007 - 04.2011
- Cultivated communication skills through community outreach and public affairs programming, enhancing engagement and outreach effectiveness.
- Edited, mixed, and mastered media files for broadcasts and podcasts under tight deadlines.
- Managed various audio assignments from pre-production to final delivery.
- Supervised and collaborated with presenters and programmers to streamline workflow and improve production quality.
- Trained new team members and managed project timelines to ensure timely completion of audio assignments.
Education
Bachelor of Science - Healthcare Informatics
Bellevue College
Bellevue, WA06-2026
Basic Broadcasting Certificate -
Bellevue College
Bellevue, WA01-2008
Skills
- Administration
- Front Desk Receptionist
- Visitor and Guest Services
- Multi-Line Phone Systems
- Email and Correspondence Management
- Calendar and Meeting Coordination
- Mail and Package Processing
- Office Supply Inventory Management
- Data Entry and Database Maintenance
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
- Zoom
- Salesforce CRM
- Conflict Resolution
- Community Outreach and Engagement
- Relationship Building
- Public Communication
- Professional Written and Verbal Communication
- Working with Diverse Communities
- Cultural Competency
- Problem Solving
- Crisis Management
- Incident Reporting
- Confidential Information Handling
- Process Improvement
- Project Coordination
- Training and Mentoring
- Document Preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your daily life is your temple and your religion.
Kahlil Gibran
Timeline
On-Site Administrator
Hewlett Packard / Costco Wholesale Corporation
12.2023 - Current
On-Site Support Technician
eBay Inc.
11.2022 - 09.2023
Service Desk Analyst
Agiliant
02.2021 - 07.2022
Security Officer
Falco Security
01.2021 - 05.2021
Help Desk Analyst
Starbucks Coffee Company
05.2018 - 10.2020
Customer Support Specialist Intern
Zillow
01.2014 - 07.2014
Community Canvasser
Working Washington
04.2011 - 05.2011
Board of Directors Member
Got Green
09.2008 - 09.2013
Youth Reporter (Volunteer)
KBCS FM Radio Station
09.2007 - 04.2011
Bachelor of Science - Healthcare Informatics
Bellevue College
Basic Broadcasting Certificate -
Bellevue College
Additional Qualifications
- Familiar working in downtown Seattle environments.
- Experience handling confidential information.
- Proven ability to remain calm during emergencies and challenging interactions.
- Experience collaborating with diverse teams and communities throughout King County.
- CPR Certified
- Certified Reiki Master, 2026
- Martial Arts Training: Capoeira, Taekwondo, Kickboxing, Archery
- Stage Tech
- Art and Furniture Handler
- Caregiver
- Professional Cleaner and Window Washer
Profile Link
https://bold.pro/my/khalil-panni-230918204952/405r
Community Leadership And Nonprofit Experience
Board of Directors Member
Got Green, Seattle, WA
09/01/08 - 09/30/13
- Supported environmental justice initiatives on jobs, housing, transit, and food security.
- Spearheaded strategic planning, managed organizational direction, and made key policy decisions.
- Partnered with staff and volunteers to execute grassroots organizing and training programs.
- Directed community support to advance workforce development for low-income communities of color.
- Led outreach efforts by speaking to local residents and presenting at community gatherings to mobilize support.
Community Canvasser
Working Washington, King County, WA
04/01/11 - 05/31/11,
- Campaigned door-to-door to promote Seattle City Light energy conservation program.
- Canvassed local neighborhoods to inform residents regarding helpful programs and meetings.
- Networked with diverse community members to document local recession challenges.
- Participated in community events and demonstrations in the Fight for a Fair Economy campaign.
Youth Reporter (Volunteer)
KBCS FM Radio Station, Bellevue, WA
09/01/07 - 04/30/11
- Developed strong communication skills through community outreach and public affairs programming.
- Edited, mixed, and mastered media files for broadcasts and podcasts under tight deadlines.
- Managed various audio assignments from pre-production to final delivery.
- Supervised and collaborated with presenters and programmers to ensure smooth workflow.
- Trained new team members while proactively managing project timelines and schedules.