Khalil Rabaia
Oakland,CA
Summary
With a proven track record at Amazon, I excel in hardware upgrades and fostering teamwork. My expertise in debugging and streamlining support processes has significantly enhanced system efficiency. My analytical approach and ability to train effectively underscore my achievements in technical support and management roles.
Overview
13
13
years of professional experience
Work History
Technical Support Engineer
Amazon
Dallas, TX
11.2017 - 02.2019
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Oversaw daily performance of computer systems.
Branch Manager
Phenix Soft
Amman, Jordan
03.2012 - 05.2017
- Developed or analyzed information to assess current or future financial status of firms.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Conducted reviews and evaluations for cost-reduction opportunities.
Technical Support Engineer
Falcons Soft
Amman, Jordan
02.2006 - 03.2012
- Assisted customers with troubleshooting software and hardware issues.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Trained end-users and internal staff on new technologies and system updates.
Education
Bachelor of Science - Computer Information Systems
The University Of Jordan
Amman Jordan05-2005
Skills
- Hardware upgrades
- Debugging
- Application installations
- Employee training
- Teamwork and collaboration
- Analytical thinking
Timeline
Technical Support Engineer
Amazon
11.2017 - 02.2019
Branch Manager
Phenix Soft
03.2012 - 05.2017
Technical Support Engineer
Falcons Soft
02.2006 - 03.2012
Bachelor of Science - Computer Information Systems
The University Of Jordan
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