Khalil Rouzan

• Internet Manager
  
  Lead the development and effective execution of the dealership’s online sales strategy, ensuring a seamless and efficient process for both customers and the sales department.
  Focus on maximizing digital lead generation, collaborating with my team of online sales representatives, and facilitating collaboration with internal departments to drive performance and meet business goals.
  Key Responsibilities:
  
  Team Leadership & Development:
  Act as a vessel for what an exemplary employee should display while in the workplace, highlighting a consistent positive attitude.
  Remain an advocate for my team and address challenges faced in the department.
  Oversee and mentor a team, ensuring individual and departmental goals are met through coaching, performance management, and 1:1 meetings.
  Design and implement solutions that improve workflow within the internet portal, providing easier processes for the team and future employees.
  CRM Strategy & Utilization:
  Leverage CRM tools to track sales performance, customer interactions, and follow-up strategies.
  Work closely with marketing and sales teams to ensure alignment between online strategies and overall sales objectives.
  Apply data-driven metrics to refine strategies and processes to ensure growth among the internet sales team.

• Curate customer profiles that give me insight on exact details that can be used to help build rapport in further interactions
• Help customers with car-buying needs without relying on the need of manager input
• Follow-up with previously sold customers to maintain relationship with dealer to refer new potential clients
• As a luxury Product Specialist, I specialized in building lasting relationships with clients and consistently exceeding sales goals. My role revolved around identifying potential customers, delivering tailored product presentations, and closing sales with a focus on customer satisfaction. I pride myself on understanding the details of each vehicle, comparing models, and guiding buyers to the best options based on their needs.
  
  I maintained an average of 18+ car sales per month while consistently meeting a high level of outreach, including 50 calls, 50 emails, and 50 texts daily. By staying current on industry trends and continuously enhancing my product knowledge, I ensured a premium experience for every customer while contributing to the dealership's success and reputation.
  
  Key Responsibilities:
  
  Prospecting and building relationships with new and existing clients
  Conducting tailored sales presentations and recommending products/packages
  Closing sales and securing commitments through reservations or orders
  Conducting vehicle inspections and ensuring readiness for delivery
  Managing high-volume outreach, including 50 calls, emails, and texts daily
  Maintaining strong client rapport and driving repeat business and referrals

As a top-tier sales professional and Internet Sales Manager at Rairdon Auto Group, I specialized in leveraging online platforms to connect with customers, drive sales, and facilitate a seamless car-buying experience. My expertise in managing high-volume sales, paired with my knowledge of automotive financing, positioned me as a key player in the dealership’s success. While my primary focus was on sales, I was also actively training and gaining experience in the finance manager role, blending my sales expertise with finance skills to provide comprehensive solutions for customers.

Key Achievements & Responsibilities:

Drove high sales volume by managing internet leads, responding promptly, and delivering exceptional customer service.
Built and nurtured relationships with customers, ensuring a smooth sales process from initial inquiry to vehicle delivery.
Worked closely with the finance team to assist customers in securing financing options, including negotiating with lenders.
Gained hands-on experience in the finance process, from obtaining credit approvals to preparing and reviewing funding documents.
Actively participated in training programs aimed at transitioning into a full-time finance manager role.
Ensured all customer transactions were processed efficiently, with attention to detail and a focus on meeting dealership targets.
Maintained confidentiality and handled sensitive financial information with the highest level of integrity.
My ability to exceed sales goals while contributing to the financing process made me an invaluable asset to the team, and my dual focus on sales and finance continues to drive my professional growth.

• Provided superior and individualized customer service.
• Kept detailed records of sales and contracts.
• Responded to internet inquiries and phone calls in timely matter.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Maintained positive customer relationships by responding quickly to customer online inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Rotated merchandise and displays to feature new products and promotions.
• Staff Management: Hiring, training, scheduling, and evaluating crew members.
• Financial Oversight: Managing profit and loss statements, monitoring food costs, and controlling labor expenses.
• Customer Service: Ensuring excellent customer interactions, addressing complaints, and promoting customer loyalty.
• Operational Efficiency: Maintaining proper inventory levels, placing orders with vendors, and ensuring compliance with food safety regulations.
• Quality Control: Overseeing pizza preparation to maintain quality standards, including proper topping placement and cooking times.
• Marketing and Promotions: Implementing marketing strategies and managing in-store promotions
• Reporting and Paperwork: Completing necessary paperwork including sales reports, cash handling records, and employee time sheets.
• Pizza Assembly: Accurately preparing pizzas by following recipe guidelines, spreading sauce, adding cheese and toppings.
• Customer Service: Taking orders, answering customer questions, and providing a positive experience.
• Cash Handling: Processing transactions, accurately handling cash, and following cash register procedures.
• Food Prep: Preparing ingredients like slicing vegetables, prepping dough, and rotating stock.
• Cleaning and Sanitation: Maintaining a clean work area by wiping down surfaces, sweeping floors, and washing dishes.
• Following Procedures: Adhering to company standards for food safety, quality, and customer service.

Business Administration (BS) Coursework

Throughout my Business Administration program, I’ve built a solid foundation in essential business disciplines, including finance, marketing, management, and economics. Key courses include:

• Accounting: Financial & Managerial Accounting (ACCT 251, ACCT 252)
• Management & Leadership: Principles of Management, Leadership, Organizational Behavior (MGT 382, MGT 395)
• Economics: Micro & Macro Economics (ECON 201, ECON 202)
• Marketing: Marketing Concepts & Digital Marketing (MKT 362, MKT 376, MKT 476)
• Finance: Introduction to Financial Management (FIN 370)
• Business Analysis: Business Process Analysis & Systems (MIS 320), Business Statistics (BUS 221)
• Human Resources & Agribusiness: Management of Human Resources (HRM 381), Agribusiness Technology (AGB 310)
• Public Speaking: Public Speaking for Business (COM 301)
• Business Law: Legal Environment of Business (BUS 241), Hospitality Law (HTE 484)