Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Khalil Russell

Chicago,IL

Summary

Dedicated and reliable professional with a strong work ethic, consistently delivering high-quality work on time. Eager to learn and contribute to the success of the company.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Walgreens
09.2022 - Current
  • Engages customers and patients by greeting them and helping with products and services
  • Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience
  • Models and shares customer service best practices
  • Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy
  • Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty
  • Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage
  • Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact
  • Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping
  • Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures
  • Uses operating statements, key performance indicators, and other relevant tools to engage the team, drive solutions and actions for store improvement
  • Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center
  • Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline
  • Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members
  • Actively responds to team member questions or concerns
  • Assists Store Manager in planning and communicating the company and store strategy.

Shift Lead

Walgreens
03.2019 - Current
  • Responsible for holding store keys to open and close without management as necessary
  • Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries
  • Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids
  • Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package)
  • Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise
  • Completes resets and revisions
  • Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations
  • Assist with ensuring the Outdate program is followed with team members
  • Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products
  • Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame
  • Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Customer Service Associate

Walgreens
08.2016 - Current
  • Models and delivers a distinctive and delightful customer experience
  • Greets customers and patients, helping with products and services
  • Resolving customer issues, answering questions, ensuring a positive customer experience
  • Shares customer service best practices with team, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
  • Attends training and completes PPLs requested by Manager or assigned by corporate.

Busser/Dishwasher/Pizza Cook

Giordano's Pizzeria
02.2015 - 04.2018
  • Sort and rinse dirty dishes, glass, tableware, and other cooking utensils
  • Place dirty dishware in racks to send through dish machine
  • Sort and stack clean dishes, carrying them to the cook's line and other proper storage areas
  • Bring dishes and other tableware to the kitchen
  • Rewash soiled dishes before delivering
  • Clean and reset tables in dining area and bar
  • Serve items, such as water and condiments to patrons
  • Restock supplies of linens, tableware, and trays
  • Assist servers with clearing plates and other areas of table service.

Education

Credits taken towards Journalism -

Harold Washington College
Chicago, IL
05.2019

Credits taken toward Accounting -

Harper College
Palatine, IL
05.2014

Diploma, General Studies -

Perspectives Charter School, Joslin Campus
Chicago, IL
05.2013

General Studies -

Bronzeville Scholastic Institute, DuSable Campus
Chicago, IL
06.2012

Skills

  • DuSable HS Football team, September 2010
  • DuSable HS Volleyball team, March – May 2010
  • DuSable Academic Decathlon team, 2010
  • Experienced with MS Office Suites (Word, Excel, PowerPoint)

References

Available upon request

Timeline

Assistant Store Manager

Walgreens
09.2022 - Current

Shift Lead

Walgreens
03.2019 - Current

Customer Service Associate

Walgreens
08.2016 - Current

Busser/Dishwasher/Pizza Cook

Giordano's Pizzeria
02.2015 - 04.2018

Credits taken towards Journalism -

Harold Washington College

Credits taken toward Accounting -

Harper College

Diploma, General Studies -

Perspectives Charter School, Joslin Campus

General Studies -

Bronzeville Scholastic Institute, DuSable Campus

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