Khalil Santiago
Bethlehem,PA
Summary
Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment.
Overview
9
9
years of professional experience
Work History
Appliance Technician
Temco Logistics
09.2022 - 11.2024
- Ensured compliance with safety guidelines during all aspects of appliance installation, repair, and maintenance tasks.
- Expanded professional knowledge base by attending industry conferences, workshops, or seminars on a regular basis.
- Streamlined repair processes with thorough documentation, enabling faster diagnosis and resolution for future service calls.
- Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
- Increased repeat business by building strong relationships with customers through clear communication and excellent service.
- Educated customers on use, care and adjustments of appliances.
- Tested completed work and verified functionality of all appliances.
Table Games Dealer
Windcreek
06.2019 - 03.2021
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Learned and followed company procedures to maintain consistency and standards.
Service Associate
Wawa
10.2015 - 04.2019
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
Education
High School Diploma -
Freedom Highschool
Bethlehem, PA06-2015
Skills
- Hand tool proficiency
- Preventative maintenance
- Reliability and punctuality
- Excellent customer service
- Patience and tolerance
- Quality assurance
- Sales experience
- Cross-selling and upselling
- POS experience
- Teamwork and collaboration
Timeline
Appliance Technician
Temco Logistics
09.2022 - 11.2024
Table Games Dealer
Windcreek
06.2019 - 03.2021
Service Associate
Wawa
10.2015 - 04.2019
High School Diploma -
Freedom Highschool
Similar Profiles
Marly FitzpatrickMarly Fitzpatrick
Dispatch Coordinator at Temco LogisticsDispatch Coordinator at Temco Logistics
Brendon TroyBrendon Troy
Business Analyst at Temco LogisticsBusiness Analyst at Temco Logistics
Adonnis RamirezAdonnis Ramirez
Master Technician at Temco LogisticsMaster Technician at Temco Logistics