Khalilah Carroll
Lake Elsinore,California
Summary
Customer-focused professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bloomingdale's
Costa Mesa, CA
04.2021 - Current
- Successfully resolve complex customer concerns, ensuring swift and effective solutions that enhance customer satisfaction and loyalty.
- Engage with e-commerce customers across phone, chat, and email, providing comprehensive support and maintaining high satisfaction ratings.
- Act as the primary contact for escalated customer issues, addressing and resolving product, process, and service deficiencies, with a focus on customer retention.
- Collaborate closely with the omni-selling team, utilizing advanced technology to deliver an exceptional customer experience and drive sales growth.
- Conduct user research and usability testing, contributing actionable insights that optimize the overall user experience and elevate customer service standards.
Sales Representative
Bloomingdale's
Costa Mesa, CA
07.2015 - Current
- Lead and motivate a high-performing sales team, cultivating a customer-centric culture that consistently surpasses sales goals by an average of 25%.
- Mentor and train new hires, imparting product knowledge and sales techniques that reduce onboarding time by 20% and improve team productivity.
- Integrate deep brand knowledge into the sales process, driving increased conversion rates, and fostering long-term customer relationships.
Sales Business Development Intern
Bloomingdale's
Costa Mesa, CA
02.2016 - 04.2016
- Collaborated with the sales team to successfully reach a $90,000 sales target for key brands, contributing significantly to the department's success.
- Produced weekly updates for the sales team and buyers, providing insights on new products and branch performance through detailed recaps and reports.
- Generated targeted reports and lists for upper management, facilitating informed decision-making and strategic planning.
- Analyzed client feedback to brainstorm product enhancements and improve service quality, directly contributing to customer satisfaction and loyalty.
- Organized in-person meetings with clients, strengthening sales pitches, and increasing close rates while monitoring market trends to maintain competitiveness.
Education
Bachelor of Arts - Fashion Merchandising
University of California Long Beach
Long Beach, CA05-2016
Skills
- Client Relationship Development
- Live Chat & Multi-Channel Communication
- Cultural Awareness
- Project Management
- Conflict Resolution
- Brand Knowledge
- Microsoft Office Suite
- Administrative Support
- Sales Strategies & Techniques
References
References available upon request.
Timeline
Customer Service Representative
Bloomingdale's
04.2021 - Current
Sales Business Development Intern
Bloomingdale's
02.2016 - 04.2016
Sales Representative
Bloomingdale's
07.2015 - Current
Bachelor of Arts - Fashion Merchandising
University of California Long Beach
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