Khalilah Freeman
Fort Worth
Summary
Dynamic professional with extensive experience in customer service and inventory management. Proven track record of enhancing operations and streamlining processes. Strong problem-solving skills and commitment to fostering relationships with clients and team members. Currently pursuing a Bachelor's degree in Psychology to support a future role in Business Law, aiming to drive customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Accuracy Control/Inventory Specialist
Homegoods
07.2024 - 09.2025
- Currently engaged as an Accuracy Control/Inventory Specialist at Homegoods, responsibilities include ensuring inventory accuracy through meticulous monitoring and audits.
- This role involves working closely with stock management systems to track inventory levels and rectify discrepancies.
- Collaboration with team members is essential to maintain optimal stock levels and support overall operational efficiency.
- Developed and implemented improved inventory tracking processes, enhancing accuracy.
- Conducted regular audits resulting in a significant reduction of inventory discrepancies.
- Trained team members on best practices in inventory management.
Ramp/Customer Service Agent
United Airlines
05.2019 - 07.2024
- As a Ramp/Customer Service Agent at United Airlines, the primary focus is on facilitating smooth operations at the airport, from handling luggage to providing exceptional customer service.
- Responsibilities include coordinating with various departments to ensure timely departures and assisting passengers with inquiries and concerns.
- This role requires strong communication skills and the ability to work efficiently in a fast-paced environment.
- Streamlined baggage handling processes, improving turnaround times.
- Recognized for outstanding customer service, enhancing passenger satisfaction.
- Collaborated with team members to ensure compliance with safety protocols.
Loan Officer
Open Road Lending
03.2017 - 05.2019
- In the capacity of Loan Officer at Open Road Lending, responsibilities encompassed assessing customer needs and providing suitable loan options.
- This role involved conducting thorough evaluations of financial applications and maintaining strong communication with clients throughout the loan process.
- A keen understanding of lending regulations and market trends was essential to advise clients effectively.
- Successfully processed numerous loan applications, achieving high approval rates.
- Built lasting relationships with clients through attentive service and follow-up.
- Developed educational materials for clients to better understand loan options.
Customer Service Representative
SkyWest Airlines
Saginaw
09.2013 - 03.2017
- Facilitated flight inquiries and reservation modifications for customers.
- Resolved passenger complaints through effective communication and problem-solving techniques.
- Provided travelers with information on SkyWest policies, services, and procedures.
- Executed ticketing transactions using airline reservation systems efficiently.
- Coordinated with team members to ensure timely boarding and check-in processes.
- Collaborated with airport personnel to support seamless operations during peak travel times.
Education
Bachelor of Science - Psychology
University of Houston
05-2027
Skills
- Customer Service
- Inventory Management
- Operational Efficiency
- Team Collaboration
- Process Improvement
- Communication Skills
- Discrepancy resolution
- Teamwork and collaboration
- Reliable and punctual
Timeline
Accuracy Control/Inventory Specialist
Homegoods
07.2024 - 09.2025
Ramp/Customer Service Agent
United Airlines
05.2019 - 07.2024
Loan Officer
Open Road Lending
03.2017 - 05.2019
Customer Service Representative
SkyWest Airlines
09.2013 - 03.2017
Bachelor of Science - Psychology
University of Houston