Khalilah Hills
Administrator 3/Adjudicator
Richmond Hill,GA
Summary
Dynamic Claims Adjudicator with a proven track record at the State of Florida, enhancing claims processing efficiency and accuracy. Skilled in client relationship management and data verification, I developed training materials and implemented strategies that improved workflows, fostering a collaborative environment and increasing overall team productivity. We prepared documents in order to present to the majesty judge for hearings rep, prosecuted people that had student loans fraudulently receive money from the state of Florida.
Overview
1
1
Certification
Work History
Claims Adjudicator
State of Florida, Unemployment Compensation
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Developed training materials for new hires to onboard them effectively into the role of Claims Adjudicator.
- Increased accuracy in claim assessments by staying current on industry trends, regulations, and best practices.
- Maintained detailed records of all claims-related activities, fostering transparency and accountability within the department.
- Executed claims processing, while generating increased revenue.
Administrative Assistant
State of Florida Unemployment Compensation
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Record Specialist, Supervisor
Unemployment Compensation State of Florida
- Worked with diverse teams to ensure timely and budget-compliant project completion.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Adhered to company policies and procedures to ensure high-quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Introduced effective training initiatives that enhanced overall staff performance.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved team collaboration by initiating regular strategy meetings.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Restructured customer service process, ensuring quicker response times.
- Produced analyses highlighting conclusions and advice.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
Associate of Arts - Hotel Motel Management
Culinary Arts
Hyatt Park, New York 05.1980
Skills
Client relationship management
Certification
S safety for the state of Florida and development
Timeline
S safety for the state of Florida and development
09-1985
Claims Adjudicator
State of Florida, Unemployment Compensation
Administrative Assistant
State of Florida Unemployment Compensation
Record Specialist, Supervisor
Unemployment Compensation State of Florida
Associate of Arts - Hotel Motel Management
Culinary Arts
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