Khalilah Kennedy
Houston
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Legal Administrative Assistant
Department of Justice
01.2022 - Current
- Supported case management by organizing and filing legal documents efficiently.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Maintained databases to ensure accurate record-keeping and information retrieval.
- Managed case files and maintained organized legal documentation to ensure accessibility and accuracy.
- Coordinated communication between clients, attorneys, and court personnel to facilitate timely information exchange.
- Scheduled appointments and court appearances for attorneys, optimizing calendar management for better workflow.
- Reviewed incoming correspondence and prioritized urgent matters to streamline attorney response times.
Legal Assistant
Department of Homeland Security
09.2017 - 01.2022
- Organized case files and legal documents to enhance retrieval efficiency.
- Drafted and reviewed legal correspondence, ensuring accuracy and compliance with regulations.
- Assisted attorneys in preparing for hearings by compiling necessary documentation and evidence.
- Managed electronic filing systems, improving accessibility of important legal materials.
- Examines a variety of technical legal documents, e.g., complaints, motions, orders, answers, pleadings, subpoenas, and orders. Prepared and assembled Notice to Appear (NTA), reviewed/ approved packets and motions; file NTA review/approved packets with the court daily.
- Proficient use in Microsoft Office (Word, Outlook, Excel, PowerPoint), Access and SharePoint
ClickList Associate
Kroger
12.2020 - 12.2021
- Streamlined order fulfillment processes to enhance efficiency in ClickList operations.
- Maintained accurate inventory records, ensuring product availability for customer orders.
- Collaborated with team members to improve order accuracy and customer satisfaction.
- Assisted in resolving customer inquiries related to ClickList services, enhancing overall experience quality.
- Picked and packed order items.
- Assisted customers with inquiries and resolved issues promptly, providing exceptional customer service.
- Streamlined order picking and packing processes for quicker turnaround times.
Dental Purchased Care Coordinator
Departent Of The Army
02.2012 - 09.2017
- Assisted the Dental Providers in obtaining any necessary clinical patient information, such as lab results, medical clearance forms, consent forms for comprehensive care, dental history information, and current medications.
- Exercised specialized knowledge of dental readiness requirements deployment criteria dental records and treatment codes to create Active Duty Dental Plan (ADDP) vouchers.
- Maintained and monitored the web-based Defense Eligibility Enrollment System (DEERS) utility.
- Prepared agendas, budget request, and briefs of files and reports for use in conference discussions and meetings.
- Analyzed workload, prepared reports and made recommendations to the supervisor to improve the quality of work and efficiency in completing tasks.
- Coordinated and performed a wide variety of administrative and management services essential to the operations of the office.
- Assisted with supply purchases for the facility.
Customer Service Cashier
Home Depot
09.2015 - 08.2017
- Managed cash drawer, ensuring accurate cash handling and accountability.
- Processed customer transactions efficiently using point-of-sale systems.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
Bachelor of Science - Business Administration
Kaplan University
Chicago02-2010
Diploma - Dental Assisting
Fayetteville Technical Community College
Fayetteville, North Carolina, NC07-2007
High School Diploma -
Seventy First High School
Fayetteville, NC05-1998
Skills
- Document management
- Case management
- Court filing procedures
- Record-keeping accuracy
- Administrative support
- Microsoft Office Suite
- Customer service excellence
- Inventory control
- Electronic filing systems
- Office management
- Customer relationship management
- Data entry
Timeline
Legal Administrative Assistant
Department of Justice
01.2022 - Current
ClickList Associate
Kroger
12.2020 - 12.2021
Legal Assistant
Department of Homeland Security
09.2017 - 01.2022
Customer Service Cashier
Home Depot
09.2015 - 08.2017
Dental Purchased Care Coordinator
Departent Of The Army
02.2012 - 09.2017
Bachelor of Science - Business Administration
Kaplan University
Diploma - Dental Assisting
Fayetteville Technical Community College
High School Diploma -
Seventy First High School