Khalilah Wada
Decatur,GA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
2
2
years of professional experience
Work History
Bar Staff Member
James Room
12.2023 - Current
- Maximized sales by recommending specialty drinks and menu items to customers.
- Collaborated with team members to ensure smooth service during peak hours.
- Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.
- Improved workflow efficiency by maintaining a well-organized work station with necessary supplies and equipment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Demonstrated knowledge of various beverages, confidently providing recommendations based on customer preferences.
- Provided exceptional service to large groups during events, coordinating drink orders efficiently for timely delivery.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Assisted in training new staff members on proper bartending techniques and procedures, facilitating their integration into the team.
- Promoted special events at the bar through engaging conversations with customers and social media updates.
- Streamlined order processing by effectively multitasking while remaining attentive to individual customer needs.
- Participated in staff meetings and provided valuable input on ways to improve overall bar operations.
- Enhanced overall beverage offerings by staying current on industry trends and suggesting new menu additions based on consumer preferences.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained a clean and organized bar area for an enjoyable customer experience.
Barista/Main Bartender
Excuse My French
04.2022 - 02.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons..
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Enhanced customer experience by promptly preparing and serving high-quality beverages according to guests'' preferences.
- Streamlined drink preparation processes for faster service, resulting in higher customer satisfaction.
- Maintained a clean and organized bar area, adhering to health and safety standards to ensure guest wellbeing.
- Trained new bartenders on mixing techniques, recipes, and proper customer service etiquette for consistent service quality.
- Established rapport with regular customers by remembering names, preferences, and engaging in friendly conversations.
- Resolved customer complaints professionally and efficiently, maintaining a positive atmosphere within the establishment.
- Conducted regular maintenance checks on equipment such as taps and coolers for optimal functionality during shifts.
- Assisted in developing promotional strategies for special events or holidays to generate additional revenue streams for the bar.
- Demonstrated flexibility and adaptability by seamlessly transitioning between bartending, waitstaff, and barista roles when necessary to maintain smooth operations during peak hours.
- Performed opening and closing duties.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Followed strict recipes and drink measurements to minimize product used.
Education
Associate of Arts - Music Technology
Palm Beach State College
Lake Worth, FLSkills
- First Aid Training
- Drink Preparation
- Menu Memorization
- Cash handling expertise
- Bar Equipment Familiarity
- Glassware knowledge
- Customer service focus
- Team player attitude
- Strong multitasking
- Cleanliness and hygiene
- Alcohol awareness
- Payment Processing
- Food Running
- Preparing garnishes
- Health codes compliance
Languages
Spanish
Full Professional
Timeline
Bar Staff Member
James Room
12.2023 - Current
Barista/Main Bartender
Excuse My French
04.2022 - 02.2024
Associate of Arts - Music Technology
Palm Beach State College
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