Overview
Work History
Education
Skills
Timeline
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Khalil Hooper

Macon,GA

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Pest-SOS
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Machine Operator

Kimberly-Clark
05.2021 - 11.2023
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Forklift Operator

Exel Logistics
04.2019 - 04.2021
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.

Order Picker

Augusta Sportswear Inc.
12.2018 - 04.2019
  • Checked inventory and selected Sportswear products from specific locations based upon customer orders and availability.
  • Packed sportswear products using materials as directed by company specifications.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.

Press Operator

Nisshinbo Automotive Manufacturing Inc.
07.2018 - 12.2018
  • Collated components for assembly.
  • Calibrated machines to maintain peak performance levels.
  • Made sure that products were produced on time and are of good quality.
  • Kept work areas clean and neat.
  • Maintained quality assurance and customer satisfaction objectives.
  • Ensured that all health and safety guidelines were followed.
  • Monitored machine operation and diagnosed malfunctions.
  • Performed preventative maintenance to maintain optimal productivity.
  • Responsible for achieving production requirements.

Machine Operator

Covidien
11.2016 - 01.2018
  • Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for operations.
  • Identified malfunctions or failures to troubleshoot issues by routinely monitoring and analyzing equipment operations.
  • Maintained good housekeeping practices on machines and within work area, complying with all company and safety rules and regulations.
  • Reviewed work instructions and schedules to coordinate machine operation and production schedules.

Retail Sales Supervisor

Cricket Wireless LLC
02.2014 - 11.2016
  • Prioritized helping customers over completing other routine tasks in the store.
  • Monitored security and handled incidents in a calm and professional manner.
  • Engaged with customers in a sincere and friendly manner.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Actively pursued personal learning and development opportunities.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Built relationships with customers to increase likelihood of repeat business.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
  • Mentored new sales associates to contribute to the store’s positive culture.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Contacted other store locations to determine merchandise availability.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Worked with the management team to implement the proper division of responsibilities.

Education

GED -

Augusta Technical College
Augusta, GA
2014

Skills

  • Customer service
  • Inventory management
  • Product and service sales
  • Goals and performance
  • Relationship building and management
  • Detail-oriented
  • Personable
  • Customer-oriented
  • Excellent communication skills

Timeline

Customer Service Representative

Pest-SOS
03.2024 - Current

Machine Operator

Kimberly-Clark
05.2021 - 11.2023

Forklift Operator

Exel Logistics
04.2019 - 04.2021

Order Picker

Augusta Sportswear Inc.
12.2018 - 04.2019

Press Operator

Nisshinbo Automotive Manufacturing Inc.
07.2018 - 12.2018

Machine Operator

Covidien
11.2016 - 01.2018

Retail Sales Supervisor

Cricket Wireless LLC
02.2014 - 11.2016

GED -

Augusta Technical College

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Khalil Hooper