Khalilullah Bigzad
Woodbridge,VA
Summary
Reliable professional in commercial transportation, known for high productivity and efficiency in completing tasks. Skilled in route planning, vehicle maintenance, and safety compliance to ensure timely deliveries. Excel at communication, adaptability, and problem-solving to navigate unexpected challenges on the road. Committed to maintaining professionalism and punctuality in all transport assignments.
Expert Driver with background operating loading equipment and managing loads. Record of success in meeting delivery schedules and satisfying clients.
Professional experienced using gps to determine efficient routes. Hardworking individual with several years of safe driving. Long-haul and regional driving background.
Motivated professional proficient at driving broad range of commercial trucks. Resourceful and customer-focused transportation specialist with several years of experience building client relations, supporting operations, managing logistics, and handling distribution. Results-oriented in high-stress situations with talents in driving multiple types of trucks.
Safety-focused professional with outstanding work ethic and several days with zero accidents. Skilled in customer service and following dot requirements and good safety practices. Licensed for operation.
Overview
4
4
years of professional experience
Work History
Truck Driver
Penmark transportation
Chicago, Illinois
05.2022 - Current
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Reacted decisively and quickly to protect spoilage.
- Verified load against shipping papers to ensure accuracy of shipment.
- Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
- Obtained signatures needed to complete and process paperwork.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Processed shipment documents neatly and efficiently for each load.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
Customer Service Representative
Dulles International Airport
04.2021 - 01.2024
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Led on- and off-site customer support teams across multiple time zones.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered customer inquiries and provided accurate information regarding products and services.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Prevented key account losses by researching discrepancies and correcting problems.
- Oversaw warranty counseling process to manage expense controls.
- Maintained a high level of professionalism when dealing with difficult customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Conducted regular follow-up calls with customers after resolving their issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Mentored junior team members and managed employee relationships.
Education
Associate of Arts - Computer And Information Systems
Kabul University
01-2010
Skills
- Commercial driving
- Load security
- Transportation safety
- Vehicle maintenance
- Tractor-trailer driving specialist
- Document management
- Accurate record keeping
- Strong work ethic
- Flexible schedule availability
- Time management
- Schedule management
- GPS navigation mastery
- Customer service
- Attention to detail
- Customer-oriented
- Regulatory compliance
- Planning
Languages
Farsi
Native/ Bilingual
Hindi
Native/ Bilingual
Persian
Native/ Bilingual
Urdu
Native/ Bilingual
References
References available upon request.
Timeline
Truck Driver
Penmark transportation
05.2022 - Current
Customer Service Representative
Dulles International Airport
04.2021 - 01.2024
Associate of Arts - Computer And Information Systems
Kabul University