Tyler Danao
Wynnewood,PA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Medical Assistant
US Digestive Health
05.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Measured patient spirometry.
Patient Service Representative
Lankenau Medical Center
09.2021 - 05.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Took copayments and compiled daily financial records.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Answered incoming calls, scheduled appointments and filed medical records.
Night Audit Supervisor
Aloft Hotel
08.2018 - 11.2022
- Monitored shift logs for notable hotel operations information and reported findings to leadership.
- Fostered a positive work environment for night audit staff, promoting teamwork and collaboration while recognizing individual achievements and contributions.
- Managed scheduling of night audit team, ensuring adequate coverage during high-traffic periods and providing flexibility to accommodate individual needs or requests.
- Reduced time spent on manual data entry tasks by implementing automation tools in the night audit process.
- Prepared detailed reports on nightly activities, presenting findings to management for review and action planning as necessary.
- Trained new night auditors, providing guidance on best practices for exceptional customer service and accurate reporting.
- Directed inventory management, account charges and bank counting.
- Contributed to increased hotel revenue by accurately balancing daily transactions and identifying discrepancies.
- Assisted guests with after-hours check-ins and check-outs, providing a welcoming atmosphere despite late-night arrivals or departures.
- Received and transferred incoming phone calls via switchboard.
Education
Associate of Science - Health Administration
Community College of Philadelphia
Philadelphia, PA05.2025
Skills
- Professionalism and Ethics
- CPR
- Customer Service
- Compassionate
Timeline
Medical Assistant
US Digestive Health
05.2023 - Current
Patient Service Representative
Lankenau Medical Center
09.2021 - 05.2023
Night Audit Supervisor
Aloft Hotel
08.2018 - 11.2022
Associate of Science - Health Administration
Community College of Philadelphia
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