Khalimah Brown
Austell,USA
Summary
Collaborative professional offering strong people skills and genuine enthusiasm for helping others. Demonstrated ability to provide outstanding customer service and build positive relationships in the role of Remote Hotel Reservations Agent. Experienced Technical Support Advisor at Transcom working from home with less than 6 months of expertise in providing comprehensive support to customers, resolving technical issues, and ensuring customer satisfaction. Skilled in troubleshooting hardware and software problems, maintaining network systems, and implementing new solutions. I used to work as a Technical Support Advisor with a strong focus on customer satisfaction and relationship-building. Proficient in iOS and skilled in organizational skills, product knowledge, and problem-solving. I was recently working from home as a Travel Sales Agent at World Travel Holdings with a comprehensive background in providing exceptional customer service, managing travel reservations, and promoting sales packages. Strong understanding of international travel regulations, customs requirements, and currency exchanges. Known for the ability to build productive relationships with clients, offering personalized service that fosters loyalty and repeat business. Proven track record in successfully upselling travel products and insurance packages.
Overview
1
1
year of professional experience
Work History
TRAVEL SALES AGENT
World Travel Holdings
07.2025 - 09.2025
- Assisted clients in selecting travel packages based on preferences.
- Provided detailed information about destinations, accommodations, and activities.
- Resolved customer inquiries and addressed concerns as soon as possible.
- Utilized booking software to manage reservations and changes efficiently.
- Collaborated with suppliers to secure competitive rates and services.
- Maintained accurate records of transactions and client interactions.
- Developed strong relationships with clients to enhance repeat business opportunities.
- Counseled customers with travel protection needs, rapidly responding to inquiries via telephone and email.
- Maintained detailed records of customer transactions for future reference purposes.
- Handled inquiries from customers regarding flight schedules, cancellation policies, and visa requirements.
HOTEL RESERVATION AGENT
HotelPlanner
06.2024 - 03.2025
- Achieved an increase in customer satisfaction ratings by implementing personalized booking experiences, enhancing client loyalty and repeat business.
- Processed many reservations per day with accuracy, significantly reducing customer wait times and streamlining the booking process.
- Provided detailed information regarding hotel amenities, services, and rates.
- Researched and responded to customer inquiries about hotel policies and services.
- Answered incoming calls and emails promptly and professionally to assist customers with reservations.
- Demonstrated excellent customer service skills in resolving customer complaints.
- Maintained a high level of customer service at all times.
- Verified customer information and payment details to ensure accuracy of reservations.
TECHNICAL SUPPORT ADVISOR
Transcom
09.2024 - 10.2024
- Assisted customers with installation, configuration, and troubleshooting of software and hardware.
- Resolved technical issues quickly and accurately.
- Tracked and maintained accurate records of hours worked and earnings.
- Increased customer satisfaction with full explanations of rates and policies.
- Performed organization and administrative duties to facilitate client operations.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Biology
Georgia Gwinnett College
Lawrenceville, GAHIGH SCHOOL DIPLOMA -
South Cobb High School
Austell, GA05.2018
Skills
- Conflict Resolution
- Client Relationship Building
- Customer Service
- Goal Setting
- Decision Making
- Creative Thinking
- Time Management
- Problem Solving
- Attention to Detail
- Task Prioritization
- Product Knowledge
- Organizational Skills
- Scheduling
- Active Listening
- Continuous Improvement
- Reservation management
- Promotional awareness
- Payment processing
- Data Entry
- Complaint Handling
- Brand promotion
- Travel arrangements
- Reservation software
Timeline
TRAVEL SALES AGENT
World Travel Holdings
07.2025 - 09.2025
TECHNICAL SUPPORT ADVISOR
Transcom
09.2024 - 10.2024
HOTEL RESERVATION AGENT
HotelPlanner
06.2024 - 03.2025
No Degree - Biology
Georgia Gwinnett College
HIGH SCHOOL DIPLOMA -
South Cobb High School