Khalisa Hamilton
Ruther Glen,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Highly experienced individual known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Spring Arbor Cottage Of Richmond
06.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
Receptionist
Parkside At Beth Sholom
04.2021 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Activities Coordinator
Poets Walk Of Fredericksburg
01.2019 - 03.2021
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
- Developed strong relationships with community partners, expanding available resources for program offerings.
- Facilitated communication between participants and their families, ensuring consistent updates on involvement levels and achievements within the program.
- Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
Sales Associate
Ann Taylor Inc. LOFT
10.2018 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
New York & Company
03.2018 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Courtland High School
Spotsylvania, VA06.2016
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
- File Organization
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
- Filing
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Office Management
- Professional Communication
- Database entry
- Dedicated Team Player
- Verbal Communication
- Data organization
- Relationship Building
- Data Collection
- Multi-Line Phone Systems
Timeline
Administrative Assistant
Spring Arbor Cottage Of Richmond
06.2022 - Current
Receptionist
Parkside At Beth Sholom
04.2021 - 08.2023
Activities Coordinator
Poets Walk Of Fredericksburg
01.2019 - 03.2021
Sales Associate
Ann Taylor Inc. LOFT
10.2018 - 08.2019
Sales Associate
New York & Company
03.2018 - 08.2018
High School Diploma -
Courtland High School
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