Summary
Skills
Work History
Education
Overview
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Khalisha Beck

Khalisha Beck

Cincinnati,Ohio

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in Professionalism. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Skills

  • Telephone & Front Desk Reception
  • Customer Service
  • Filing Database
  • Records Management
  • Patient registration
  • Co-pay collection
  • Ordering/receiving supplies
  • Complaints

Work History

Patient Information Clerk

University Of Cincinnati Medical Center
11.2019 - Current
  • Greets, answers questions, gives directions to visitors, patients and physicians
  • Escorts patients to their outpatient treatment cites
  • Answers telephone inquiries related to patients
  • Performs related services and clerical tasks as assigned.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled assignments independently with good judgement and critical thinking skills
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity

Operator 1 (contract)

Kelly Services/ Teva Pharmaceuticals
11.2018 - 08.2019
  • Responsible for set up, changeover, programming and operation of various equipment
  • Responsible for cleaning equipment and utensils
  • Performed all functions relating to processing of drug products consistent with established current Good Manufacturing Practices (cGMP) customer requirements and professionalism with all Standard Operating Procedures (SOP)
  • Completed all documentation for manufacturing and packaging of product.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Set up machines to start production cycles and controlled machine settings.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Performed quality checks to identify finish discrepancies.

Field Specimen Technician

Medical Diagnostic Laboratories
01.2014 - 08.2017
  • Reviewed accuracy of every field on test requisition forms prepared by authorized office personnel
  • Maintained high level of accuracy and confidentiality in completing forms
  • Obtained Missing/Invalid information from authorized office personnel upon request
  • Prepared all outgoing Express/Ground specimen packages using online FedEx software applications or via communication with local courier as appropriate
  • Take inventory of specimen and shipping supplies and order when necessary.
  • Troubleshot inconsistencies and identified errors to trace root causes and implement corrective actions.

Access Service Representative2

Cincinnati Children's Hospital
02.2010 - 02.2012
  • Efficiently operated Front desk
  • EPIC/KIDS registration systems
  • Provided prompt, courteous and knowledgeable assistance
  • Operated telephone and front-desk reception within high-volume environment
  • Researched and rapidly solved problems
  • Made appointment reminder calls
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Ordered and Received office supplies
  • Continuing education and CPR/ First Aide certified
  • Broke down and rebuilt patient charts for next day
  • Collected Copays.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Access Service Representative1

Cincinnati Children's Hospital
08.2006 - 02.2010
  • Efficiently operated Front desk
  • EPIC/KIDS registration systems
  • Provided prompt, courteous and knowledgeable assistance
  • Operated telephone and front-desk reception within high-volume environment
  • Researched and rapidly solved problems
  • Made appointment reminder calls
  • Providing excellent customer service by promptly answering patient inquiries.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Ordered and Received office supplies
  • Continuing education and CPR/ First Aide certified
  • Broke down and rebuilt patient charts for next day
  • Collected Copays.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Education

No Degree - Communication Studies

Cincinnati State
Cincinnati, OH

High School Diploma -

Center For Medical Services
Cincinnati, Ohio
01.2013

High School Diploma -

Aiken High School
Cincinnati, OH
05.2004

Overview

17
17
years of professional experience

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Khalisha Beck