Khaliya Williams
Vicksburg,MS
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
T Mobile
Retail Expert
Vicksburg, MS
09.2022 - Current
- Coordinated closely with insurance companies regarding billing procedures and coverage, minimizing financial barriers for clients seeking services.
- Maintained strict confidentiality standards while handling sensitive information in accordance with HIPAA regulations.
- Boosted sales by creating visually appealing retail displays to showcase available products and services.
- Coordinated special events within retail locations to increase brand awareness among potential new customers.
Customer Service Representative
Remote
12.2022 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Assistant
Action Chiropractor
Ridgeland, MS
06.2022 - 10.2023
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Medical Associate
Medical Assistant
Vicksburg, MS
12.2022 - 06.2023
- Maintained detailed records of test results by entering data and patient information into computer.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line telephone system and greeted claimants during office visits.
- Kept reception area clean and neat to give visitors positive first impression.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms and allergies.
Day Care Teacher
Sisters Of Mercy Early Learning Center
Vicksburg, MS
10.2020 - 05.2022
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Inspired students and assisted in developing creativity and self-expression through various art forms and media.
Education
Associate Of Business Administration - Business Administration And Management
Hinds Community College
Raymond, MSMedical Assistant Certification - Medical Assistant
Delta Technical College
Ridgeland, MS02.2023
High School Diploma -
Warren Central High School
Vicksburg, MS05.2020
Skills
- HIPAA Compliance
- Call Handling
- Documentation and Recordkeeping
- Data Entry
- Excellent Communication
- On-Time Performance
- Cleaning and Organizing
- Document Scanning
- Customer Service and Assistance
- Retail Marketing
- Microsoft PowerPoint
Certification
- Allied Health Program
- The Foundation Scholarship
- First Aid/CPR Certified
- CMA - Certified Medical Assistant
Timeline
Customer Service Representative
Remote
12.2022 - 09.2023
Medical Associate
Medical Assistant
12.2022 - 06.2023
T Mobile
Retail Expert
09.2022 - Current
Medical Assistant
Action Chiropractor
06.2022 - 10.2023
Day Care Teacher
Sisters Of Mercy Early Learning Center
10.2020 - 05.2022
Associate Of Business Administration - Business Administration And Management
Hinds Community College
Medical Assistant Certification - Medical Assistant
Delta Technical College
High School Diploma -
Warren Central High School