Khaliyah Cheaves
Riverdale,GA
Summary
Talented Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cash Management Service Teller
Loomis Armored
Atlanta, GA
07.2023 - Current
- Responsible for accurately counting, sorting, and preparing cash deposits received from banks, ATMs, and commercial customers..
- Following strict security protocols for handling large sums of cash.
- Identifying and reporting any discrepancies or errors in cash deposits.
- Keeping a vault log, a log of money shipped via armored carriers, and currency taken out of circulation, such as mutilated bills or coins.
Social Service Technician (Child & Adolescent)
Pathways Center
Newnan, GA
02.2022 - Current
- Performed crisis intervention techniques when necessary.
- Assisted with building life and social skills useful for everyday activities and interactions.
- Documented patients' activities and behaviors into the Carelogic system for recordkeeping.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
Customer Service Representative
USAA Federal Savings Bank (Remote)
Atlanta, GA
02.2021 - 02.2022
- Provided account information and answered customer inquiries in a timely manner.
- Identified potential fraud cases and reported them to the supervisor.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Informed customers about new products or services available through the bank.
Shift Manager
Arby's Restaurant
Newnan, GA
11.2018 - 01.2021
- Monitored store operations to ensure compliance with company policies and procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Conferred with management and subordinates to resolve customer problems or complaints.
- Documented receipts, employee hours and inventory movement.
Education
High School Diploma -
East Coweta High School
Sharpsburg, GA05-2018
Some College (No Degree) - Criminal Justice
Georgia Military College
Fairburn, GASkills
- Financial record keeping
- Cash handling expertise
- Communicate Effectively
- Conflict Resolution
- Data entry
- Crisis management
- Customer Service
- Critical Thinking
- Active Listening
Certification
Crisis Management for Paraprofessionals
State Of Georgia Commerical Security 24-Hour Training
Heart Saver First Aid CPR AED
Languages
English
Professional
Timeline
Cash Management Service Teller
Loomis Armored
07.2023 - Current
Social Service Technician (Child & Adolescent)
Pathways Center
02.2022 - Current
Customer Service Representative
USAA Federal Savings Bank (Remote)
02.2021 - 02.2022
Shift Manager
Arby's Restaurant
11.2018 - 01.2021
High School Diploma -
East Coweta High School
Some College (No Degree) - Criminal Justice
Georgia Military College
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