Khaliyah Miah
Worthington
Summary
Customer service professional with 7 years of experience in enhancing customer satisfaction and streamlining operations in dynamic retail environments. Demonstrates strong skills in customer engagement, team collaboration, and leadership development, effectively managing high-volume tasks while ensuring compliance with company standards. Passionate about fostering customer loyalty and improving team performance through innovative solutions and efficient communication.
Overview
7
7
years of professional experience
Work History
Sales Associate
Dehan Enterprises
06.2025 - Current
- Greets phone and face-to-face visitors to the Agency
- Provides high quality customer service while answering questions about Agency products/services.
- Directs visitors/callers to the appropriate staff as necessary.
- Provides sales support to Management and Sales
- Associates including providing personal lines insurance quotes to customers and processing the finalization of sales. Interfaces with insurance carriers to process policy changes, renewals, terminations, and claims assistance.
- Processes client premium files
- Maintains general office files, including client files, vendor files, and other files related to the Agency’s operations.
- Schedules meetings and special activities, coordinates arrangements for meetings/special activities and assembles/prepares required materials.
- Assists with special projects as directed. Completes all assigned projects promptly.
- Participates in professional development trainings and events (i.e., meetings, seminars, conferences, etc.), to improve and remain abreast of professional and industry advisements and innovations.
Fulfillment Member
Target
11.2021 - Current
- Document orders, update logs, and maintain compliance with company standards.
- Handle picking, packing, and shipping to meet dynamic demands and customer satisfaction.
- Train new employees, ensuring smooth onboarding and adherence to safety standards.
- Assist customers with purchases, fostering loyalty and enhancing sales.
- Maintain clean work areas, ensuring optimal productivity and safety.
- Streamlined order fulfillment processes through efficient picking and packing protocols, ensuring accurate and timely delivery while maintaining high customer satisfaction levels.
Fulfillment Member
All City Candy
02.2021 - 11.2021
- Managed 500+ daily shipments, ensuring timely delivery and accuracy.
- Enhanced customer satisfaction by swiftly resolving service issues.
- Trained staff for peak seasons, optimizing team performance.
- Collaborated with vendors to maintain optimal inventory levels.
- Streamlined communication channels, reducing customer wait times.
Customer Service Cashier
Burlington
11.2020 - 01.2021
- Resolved customer issues, ensuring satisfaction and smooth transactions.
- Processed cash and credit transactions accurately, enhancing checkout efficiency.
- Assisted customers with product queries, improving their shopping experience.
- Maintained clean checkout and sales areas, promoting a welcoming environment.
- Facilitated product returns swiftly, maintaining customer loyalty.
- Processed daily financial transactions with precision, maintaining accurate drawer counts and detailed transaction records while ensuring compliance with cash handling protocols.
Food Cashier
Penn station
01.2020 - 08.2020
- Greeted customers, processed payments, and ensured smooth transactions.
- Maintained cleanliness, ensuring a professional environment.
- Assisted customers with queries, improving satisfaction.
- Supported team and management, fostering collaboration.
- Processed transactions accurately while managing peak-hour customer flow, ensuring minimal wait times and error-free operations.
Cashier
Auntie Anne's
06.2018 - 07.2020
- Processed transactions accurately, enhancing efficiency and customer satisfaction.
- Adapted to flexible schedules, ensuring seamless operations during peak periods.
- Guided customers in purchases and rewards, boosting engagement and sales.
- Organized merchandise effectively, maintaining a tidy and inviting store environment.
- Resolved customer inquiries promptly, improving overall service experience.
Education
Bachelor of Business Administration - Business Administration and Entrepreneurship
Paul Quinn College
Dallas, TX07-2025
Business Administration
Youngstown State University
Youngstown, OH05.2021
Associate of Arts - Design And Visual Communications
Mayfield High School
05.2020
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Brush High School
05.2020
Skills
- Customer Engagement
- Customer Service
- Team Collaboration
- Time Management
- Multitasking
- Conflict Management
- Leadership Development
- Upselling
- Business development
- Call management
- Microsoft office expertise
- Administrative support
Timeline
Sales Associate
Dehan Enterprises
06.2025 - Current
Fulfillment Member
Target
11.2021 - Current
Fulfillment Member
All City Candy
02.2021 - 11.2021
Customer Service Cashier
Burlington
11.2020 - 01.2021
Food Cashier
Penn station
01.2020 - 08.2020
Cashier
Auntie Anne's
06.2018 - 07.2020
Business Administration
Youngstown State University
Associate of Arts - Design And Visual Communications
Mayfield High School
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Brush High School
Bachelor of Business Administration - Business Administration and Entrepreneurship
Paul Quinn College
Additional information
- Illustration
- Talented artist with drawing experience since age 13, highly skilled in illustration
Internships
- Sep 2023 - Dec 2023
Business Administration- PWap at Online
Build portfolios for different types of companies and present them to the board.
- Dehan Enterprise's
June 2025-July 2025
Office Assistant Turn into Part Sales Assitant