Khaliyah Miah
Worthington
Summary
Customer service professional with 7 years of experience in enhancing customer satisfaction and streamlining operations in dynamic retail environments. Demonstrates strong skills in customer engagement, team collaboration, and leadership development, effectively managing high-volume tasks while ensuring compliance with company standards. Passionate about fostering customer loyalty and improving team performance through innovative solutions and efficient communication.
Overview
7
7
years of professional experience
Work History
Sales Associate
Dehan Enterprises
Columbus, OH
06.2025 - Current
- Greets phone and face-to-face visitors to the Agency
- Provides high quality customer service while answering questions about Agency products/services.
- Directs visitors/callers to the appropriate staff as necessary.
- Provides sales support to Management and Sales
- Associates including providing personal lines insurance quotes to customers and processing the finalization of sales. Interfaces with insurance carriers to process policy changes, renewals, terminations, and claims assistance.
- Processes client premium files
- Maintains general office files, including client files, vendor files, and other files related to the Agency’s operations.
- Schedules meetings and special activities, coordinates arrangements for meetings/special activities and assembles/prepares required materials.
- Assists with special projects as directed. Completes all assigned projects promptly.
- Participates in professional development trainings and events (i.e., meetings, seminars, conferences, etc.), to improve and remain abreast of professional and industry advisements and innovations.
Fulfillment Member
Target
Polaris Parkway, OH
11.2021 - Current
- Document orders, update logs, and maintain compliance with company standards.
- Handle picking, packing, and shipping to meet dynamic demands and customer satisfaction.
- Train new employees, ensuring smooth onboarding and adherence to safety standards.
- Assist customers with purchases, fostering loyalty and enhancing sales.
- Maintain clean work areas, ensuring optimal productivity and safety.
- Streamlined order fulfillment processes through efficient picking and packing protocols, ensuring accurate and timely delivery while maintaining high customer satisfaction levels.
Fulfillment Member
All City Candy
Richmond Heights
02.2021 - 11.2021
- Managed 500+ daily shipments, ensuring timely delivery and accuracy.
- Enhanced customer satisfaction by swiftly resolving service issues.
- Trained staff for peak seasons, optimizing team performance.
- Collaborated with vendors to maintain optimal inventory levels.
- Streamlined communication channels, reducing customer wait times.
Customer Service Cashier
Burlington
South Euclid
11.2020 - 01.2021
- Resolved customer issues, ensuring satisfaction and smooth transactions.
- Processed cash and credit transactions accurately, enhancing checkout efficiency.
- Assisted customers with product queries, improving their shopping experience.
- Maintained clean checkout and sales areas, promoting a welcoming environment.
- Facilitated product returns swiftly, maintaining customer loyalty.
- Processed daily financial transactions with precision, maintaining accurate drawer counts and detailed transaction records while ensuring compliance with cash handling protocols.
Food Cashier
Penn station
South Euclid
01.2020 - 08.2020
- Greeted customers, processed payments, and ensured smooth transactions.
- Maintained cleanliness, ensuring a professional environment.
- Assisted customers with queries, improving satisfaction.
- Supported team and management, fostering collaboration.
- Processed transactions accurately while managing peak-hour customer flow, ensuring minimal wait times and error-free operations.
Cashier
Auntie Anne's
06.2018 - 07.2020
- Processed transactions accurately, enhancing efficiency and customer satisfaction.
- Adapted to flexible schedules, ensuring seamless operations during peak periods.
- Guided customers in purchases and rewards, boosting engagement and sales.
- Organized merchandise effectively, maintaining a tidy and inviting store environment.
- Resolved customer inquiries promptly, improving overall service experience.
Education
Bachelor of Business Administration - Business Administration and Entrepreneurship
Paul Quinn College
Dallas, TX07-2025
Business Administration
Youngstown State University
Youngstown, OH05.2021
Associate of Arts - Design And Visual Communications
Mayfield High School
05.2020
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Brush High School
05.2020
Skills
- Customer Engagement
- Customer Service
- Team Collaboration
- Time Management
- Multitasking
- Conflict Management
- Leadership Development
- Upselling
- Business development
- Call management
- Microsoft office expertise
- Administrative support
Timeline
Sales Associate
Dehan Enterprises
06.2025 - Current
Fulfillment Member
Target
11.2021 - Current
Fulfillment Member
All City Candy
02.2021 - 11.2021
Customer Service Cashier
Burlington
11.2020 - 01.2021
Food Cashier
Penn station
01.2020 - 08.2020
Cashier
Auntie Anne's
06.2018 - 07.2020
Business Administration
Youngstown State University
Associate of Arts - Design And Visual Communications
Mayfield High School
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Brush High School
Bachelor of Business Administration - Business Administration and Entrepreneurship
Paul Quinn College
Additional information
- Illustration
- Talented artist with drawing experience since age 13, highly skilled in illustration
Internships
- Sep 2023 - Dec 2023
Business Administration- PWap at Online
Build portfolios for different types of companies and present them to the board.
- Dehan Enterprise's
June 2025-July 2025
Office Assistant Turn into Part Sales Assitant