Khaliyah Miah

• Documented orders and updated daily logs with shift activities and incidents
• Assessed team member performance for compliance with company standards
• Handled production picking, packing and shipping orders
• Prioritized tasks to meet dynamic conditions and changing company demands
• Offered advice and assistance to customers, paying attention to special needs or wants
• Developed community reputation through commitment to customer satisfaction and strong client relationships
• Cultivated customer loyalty, promoted repeat business and improved sales
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Accomplished multiple tasks within established timeframes
• Onboarded new employees with training and new hire documentation
• Kept work areas neat, clean and free from debris
• Picked and packed order items
• Maintained tidy and clean work areas to promote optimal productivity and safety standards
• Followed orders precisely for correct items, sizes and quantities
• Greeted customers and directed to requested products
• Greeted customers and helped with product questions, selections and purchases
• Helped customers complete purchases, locate items and join reward programs
• Stocked merchandise, clearly labeling items, and arranging according to size or color
• Maintained clean sales floor and straightened and faced merchandise
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information
• Trained employees to handle high-volume work loads during seasonal rushes
• Monitored inventory levels and collaborated with vendors to meet needs
• Used advanced planning tools to balance service, inventory and resource utilization levels
• Tracked delivery goals and developed improvement plans to correct deficiencies
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding
• Handled day-to-day shipping and receiving overseeing more than 500 packages per day
• Organized records of vehicles, schedules and completed orders
• Handled day-to-day shipping and receiving overseeing more than [Number] packages per day
• Expedited resolutions of shipping errors and packaging mistakes
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered customer telephone calls promptly to avoid on-hold wait times
• Answered constant flow of customer calls with minimal wait times
• Offered advice and assistance to customers, paying attention to special needs or wants
• Handled day-to-day customer contact via phones, faxes and emails
• Provided primary customer support to internal and external customers
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.

• Resolved customer complaints and maintained clean and tidy checkout area
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
• Maintained customer satisfaction with quick and professional handling of product returns
• Handled approximately daily credit and cash transactions for customers with accuracy and speed
• Counted money in drawers at beginning and end of each shift
• Maintained reports of transactions and greeted customers when entering and leaving establishment
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
• Greeted customers and helped with product questions, selections and purchases
• Helped customers complete purchases, locate items and join reward programs
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
• Maintained clean sales floor and straightened and faced merchandise
• Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.

• Promptly greet and acknowledge all customers, operate the register, process different forms of payments, and bag goods
• Assist customer with any questions and help locate item within the store
• Print tickets when necessary and validate customers' receipts upon exiting the store
• Cleaned and sanitized cashier workstation and scanning area
• Helped customers complete purchases, locate items and join reward programs
• Removed trash, swept and mopped floors for professional appearance
• Trained new cashier team members in customer service and money handling processes
• Worked with other associates to support cashiers and management needs.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels
• Worked flexible schedule and extra shifts to meet business needs
• Helped customers complete purchases, locate items and join reward programs
• Restocked and organized merchandise in front lanes
• Answered questions about store policies and addressed customer concerns
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

GPA:3.6

Every year in High, Black Student, GPA: 3.8