Summary
Overview
Work History
Education
Skills
Knowledge Skills Abilities
References
Timeline
Generic

Khallese Garrett

Houston,TX

Summary

Accomplished Regional Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of the Houston Division rental market for 16 properties and impressive financial management skills. Expert user of Outlook, Yardi, RealPage, LRO. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Regional Leasing Consultant

MAA
02.2022 - Current
  • Reports to the Regional Vice President, rotating among 16 properties to facilitate leasing operations.
  • Performs leasing of apartment units to prospective residents, supporting the financial performance of communities.
  • Assists with marketing efforts, complies with applicable laws, and pursues necessary licenses.
  • Verified tenant incomes and other information before accepting lease applications.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Experience with lease-up communities.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Administered operations to handle needs of more than 333 tenants across 653 property units.

Leasing Consultant

Madera Residential
07.2021 - 02.2022
  • Managed leasing office operations, delivering top-notch customer services.
  • Achieved a 33% closing ratio and nearly 2 leases per week average.
  • Addressed and resolved issues, completed leasing packages, and maintained a high occupancy rate.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Cross training for Assistant property manager

Leasing Consultant

Watermark Residential
05.2019 - 01.2020
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Conducted tours, prepared and executed leases, and conducted credit checks.
  • Coordinated property maintenance, informed residents of changes, and established rapport with tenants
  • Collected rent and tracked resident payments and information in computer system.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Successfully grew dealership relationships by 43%.

Leasing Consultant

J Marshall Square
01.2018 - 05.2019
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Distributed and followed up on tenant renewal notices.

Education

High School Diploma -

Putnam City North High
Oklahoma City, OK

Skills

  • Organized Mindset
  • Reporting and Correspondence
  • Relationship Building
  • Creative Problem-Solving
  • Lease Oversight
  • Collection Actions
  • Fair Housing Policies
  • Background Check Process
  • Customer Service
  • Market Trends
  • Business Processes and Procedures
  • Team Collaboration

Knowledge Skills Abilities

  • Proficiency in Word, Excel, PowerPoint and SharePoint
  • Keyboard and Data Entry skills
  • Ability to organize work and perform within time constraints
  • Detail oriented
  • Strong written and verbal communication skills
  • Excellent problem solving and negotiation skills
  • Self-motivated, dependable, quick learner and innovative
  • Excellent customer service skills
  • Performs other related duties as assigned to meet the needs of the business.

References

Available upon request.

Timeline

Regional Leasing Consultant

MAA
02.2022 - Current

Leasing Consultant

Madera Residential
07.2021 - 02.2022

Leasing Consultant

Watermark Residential
05.2019 - 01.2020

Leasing Consultant

J Marshall Square
01.2018 - 05.2019

High School Diploma -

Putnam City North High

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Khallese Garrett