Khalsani Ibn Hamin
Alpharetta,GA
Summary
Results-driven, detail-oriented quality assurance professional with extensive and comprehensive experience in quality control and analysis. Proficient in identifying and resolving issues, ensuring compliance with standards, and optimizing processes. Demonstrates a strong focus on collaboration and adapts well to changing needs while delivering reliable results. Highly regarded for precision, problem-solving abilities, and effective communication skills. Seeking a challenging and rewarding position within AmTrust to pursue long-term growth and professional development.
Overview
11
11
years of professional experience
Work History
Quality Control Analyst I • Claims
AmTrust Financial
05.2024 - Current
- Conducts root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
- Provides data which breaks down quality control procedures, fostering a culture of excellence within the team.
- Improves overall production efficiency by identifying and resolving quality control issues.
- Conducted data reviews of raw materials and finished products to verify quality and ensure proper establishment of claims.
- Demonstrated exceptional problem-solving skills in addressing complex claims scenarios, finding creative solutions that satisfied all parties involved.
Claims Clerk II • Claims Intake
AmTrust Financial
05.2022 - 05.2024
- Supporting Lead within 'ClaimsOps'; Provided and maintained key support across various departments/offices and outside venders.
- Streamlined communication between departments, fostering a collaborative environment that improved overall team productivity.
- Participated in staff training sessions to continually improve knowledge of industry best practices and company-specific processes.
- Reduced claim errors by carefully reviewing documentation and verifying information before submission.
- Efficiently process claims, trains staff members, and helps develop and identify new processes and procedures
Claims Clerk I • Claims Intake
AmTrust Financial
11.2017 - 05.2022
- Research & evaluate recipients to update, and or create claim files, with primary handling of ‘WC claim entry.'
- Prioritized workload efficiently, managing multiple ongoing claims simultaneously without sacrificing accuracy or timeliness.
- Ensures claims are processed correctly and meets all regulations to minimize further processing issues
- Supported departmental goals by consistently meeting or exceeding performance benchmarks related to accuracy, timeliness, and productivity.
Call Center Representative
AmTrust Financial
10.2016 - 11.2017
- Researched and resolved issues (from in and outbound callers) with in a timely manner
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Trained, assisted, and developed new hires with onboarding functions, and how to preform job requirements
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Customer Account Manager
Allstate Insurance
01.2015 - 01.2016
- Established on going relationships with customers through marketing and remarkable customer service
- Daily responsibilities included maintain client databases and generating sales support
Medical Consultant & Sales Director
Bio Trek Direct / Bio Trek Labs
01.2014 - 01.2015
- Contacted prospects and future clients/patients; explaining features/ benefits and safety while utilizing persuasive sales techniques to promote medical testing sold by Bio Trek
- Recruited, developed, and maintained solid physician relationships, along with solid patient relationships, while engaging business to business field marketing and client services
Education
High School - Advanced AP Science & Math
Lyman High School
Longwood, FL01.2011
Skills
- Excellent communicational skills
- Multitasking skills
- Ability to prioritize responsibilities
- Great organizational skills
- Proficient at problem solving
- Works well independently
- Collaborates well with others
- Proven ability to motivate success
- Technical skills
- Working knowledge of Microsoft Word, Excel, PowerPoint
Accomplishments
Assisted with the evolution of ClaimsOps from a simple email chain to a formal process that now handles all specialty related claim setups, specialty processes, and claim corrections in addition to providing comprehensive research to evaluate all lines of business for potential claim setup, with primary focuses on- WC and Non-WC lines; Professional liability loss, Cyber security loss, Surety Bond claims, Employer liability, General/Auto/Injury liability loss Etc
References
David Burns- Supervisor, (404) 398-3957
Timeline
Quality Control Analyst I • Claims
AmTrust Financial
05.2024 - Current
Claims Clerk II • Claims Intake
AmTrust Financial
05.2022 - 05.2024
Claims Clerk I • Claims Intake
AmTrust Financial
11.2017 - 05.2022
Call Center Representative
AmTrust Financial
10.2016 - 11.2017
Customer Account Manager
Allstate Insurance
01.2015 - 01.2016
Medical Consultant & Sales Director
Bio Trek Direct / Bio Trek Labs
01.2014 - 01.2015
High School - Advanced AP Science & Math
Lyman High School
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