Summary
Overview
Work History
Education
Skills
Timeline
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Khalyja Rucker

Ridgeland,MS

Summary

Detail-oriented employee with a solid background handling customers and documenting concerns. Keep accounts current and accurate with an organized, systematic approach. Good recordkeeping abilities combined with in depth customer service knowledge.

Overview

5
5
years of professional experience

Work History

Associate

Amazon Fulfillment Center
10.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

CUSTOMER SERVICE AGENT

CONTINUUM GLOBAL SOLUTIONS
01.2022 - 05.2023


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.

CUSTOMER SERVICE AGENT

INKTEL CONTACT SOLUTIONS
01.2021 - 01.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

CASHIER SUPERVISOR

SAVE-A-LOT
01.2020 - 01.2021
  • Promoted customers satisfaction by supporting merchandise selection, returns, and exchanges
  • Covered multiple store areas by cross training in different roles
  • Enhanced shopping experiences, directing or escorting to product locations on sales floor
  • Maintained accurate register totals by carefully counting and securing cash

Education

Associates Degree -

East Mississippi CC
12.2020

High School Diploma -

Yazoo County Highschool
12.2018

Skills

  • Call center experience
  • Live chat support
  • Upselling
  • Service-oriented self-starter
  • Escalation management
  • Benefits determination
  • Investment product sales
  • Scheduling
  • Microsoft Excel
  • Professional telephone demeanor
  • Building rapport
  • System implementation

Timeline

Associate

Amazon Fulfillment Center
10.2023 - Current

CUSTOMER SERVICE AGENT

CONTINUUM GLOBAL SOLUTIONS
01.2022 - 05.2023

CUSTOMER SERVICE AGENT

INKTEL CONTACT SOLUTIONS
01.2021 - 01.2022

CASHIER SUPERVISOR

SAVE-A-LOT
01.2020 - 01.2021

Associates Degree -

East Mississippi CC

High School Diploma -

Yazoo County Highschool

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Khalyja Rucker