Khama Abbott
Washington
Summary
Proven security and team management expert from Allied Universal Security Services, adept in CCTV surveillance and fostering cooperative relationships. Leveraged investigation documentation and interpersonal skills to enhance facility safety and team efficiency, achieving a significant reduction in unauthorized access incidents. Skilled in emergency response and cultivating a secure, welcoming environment for guests and personnel.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
02.2022 - Current
- Checked and verified photo identification prior to granting facility access.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Conducted regular patrols of key areas to spot and control security concerns.
- Reported suspicious activities and persons to law enforcement.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Team Member
Montgomery County Recreation Department
06.2016 - 06.2023
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Monitored and verified merchandise for proper prices and labels.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Parcel Delivery
Best Buy
10.2021 - 02.2022
- Examined estimates of material, equipment services and delivery schedules to verify completeness.
- Developed forecasts and compared to sales figures to monitor revenue and service delivery.
- Planned delivery routes according to traffic, weather and types of delivery.
- Communicated updates about billing and delivery changes to customers.
- Delivered edits on time for reviews and final delivery.
- Checked delivery tickets for special instructions.
- Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Loaded bulk and route delivery trucks with warehouse goods.
- Used [Software] to maintain records and logs of fuel charges, distance covered and delivery of cash to banks.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Obtained product specifications along with delivery address, date and contact information.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Worked with production manager in timely delivery of concrete to key clients.
- Verified delivery schedules and processes.
Corp Member
City Year
08.2019 - 08.2021
- Worked with teachers to design lesson plans in accordance with curriculums.
- Assessed reading comprehension and vocabulary of students.
- Assigned homework to increase spelling, vocabulary and reading abilities.
- Kept detailed records of student progress and attendance.
- Encouraged students to find things to read individually to increase reading interest.
- Held group and individual reading discussions to assess student reading levels.
- Used variety of teaching methods to successfully help wide range of students.
- Administered standardized tests to assess student strengths and weaknesses.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Maintained records of student assessments, tutoring activities and results.
- Created personalized lesson plans to meet needs of diverse learners.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Issued reports updating students, parents and teachers on student progress.
- Mentored and coached students with focus on developing independence and self-confidence.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Motivated students with accurate feedback and positive reinforcement.
Sales Associate
Staples
07.2017 - 12.2017
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Associate of Arts - Business Administration And Management
Montgomery College
Rockville, MD08.2027
Skills
- Staff Management
- Investigation documentation
- Emergency Response
- CCTV Surveillance
- Stationary surveillance
- Arrest procedures
- Personnel screening
- Visitor tracking
- Electronic surveillance
- Access Control
- Emergency Management
- Threat Management
- Document Management
- Report Generation
- Background Checks
- General security
- Detail Oriented
Certification
CPR Certified
AED Certified
Basic First Aid Certified
Armed SPO license #40006575
Timeline
Security Officer
Allied Universal Security Services
02.2022 - Current
Parcel Delivery
Best Buy
10.2021 - 02.2022
Corp Member
City Year
08.2019 - 08.2021
Sales Associate
Staples
07.2017 - 12.2017
Team Member
Montgomery County Recreation Department
06.2016 - 06.2023
Associate of Arts - Business Administration And Management
Montgomery College
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