KHAMAL CARTER
IL | OH
Summary
Multidisciplinary professional with 7+ years of operational leadership and academic training in communication, copyright, mediation, and legal ethics. Experienced in managing confidential documents, writing internal policy, and leading teams with precision and professionalism. Strong foundation in research, strategic communication, procedural documentation, and data analytics. Skilled in digital marketing strategy, campaign coordination, and performance analysis to drive engagement and retention.
Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results.
Overview
2026
2026
years of professional experience
Work History
Business Operations Manager
JMG Restaurant Group
- Utilized Hootsuite to schedule, monitor, and analyze social media performance across platforms, aligning content strategy with engagement goals.
- Analyzed campaign data via Google Analytics and in-platform dashboards to guide optimization strategies and improve customer retention.
- Designed and executed A/B tests to measure subject line effectiveness, content variation, and timing impact, applying results to boost campaign performance.
- Collaborated cross-functionally to design and launch a post-purchase email flow, including delivery updates, product care tips, and personalized recommendations leading to higher customer satisfaction and a measurable uplift in second-time purchases.
- Led cross-functional teams to implement new inventory management systems.
Business Operations Manager
JMG Restaurant Group
08.2018 - 08.2025
- Developed and maintained 10+ internal SOPs, enhancing compliance and operational efficiency by 25%.
- Led cross-functional teams to streamline project workflows, improving efficiency by 20% while maintaining strict confidentiality of all records.
- Analyzed operational data to enhance workflows, achieving a 20% efficiency improvement through legal research methods.
- Oversaw POS/mobile system upgrades leading to 30% faster processing and 50% more digital revenue.
- Reduced waste by 25% through operational training and inventory controls.
- Facilitated effective communication with vendors, ensuring 100% adherence to contract standards and professional expectations.
Education
B.A. - Communication Studies, Pre-Law Track
Cleveland State University
Cleveland, OH12.2025
Skills
- Legal Document Drafting
- Client Intake & Communication
- Management of Confidential Records
- Microsoft Office
- Google Analytics
- Hootsuite
- Data Analysis
- Strong Written & Verbal Communication
- Calendar & Deadline Management
- Case law analysis
- Fair use evaluation
- Quick books
- Salesforce
- Stripe
- Project management
- Operations management
- Microsoft office proficient
- Budgeting and forecasting
- Social media promotion
- Strong analytical thinking
Timeline
Business Operations Manager
JMG Restaurant Group
08.2018 - 08.2025
Business Operations Manager
JMG Restaurant Group
B.A. - Communication Studies, Pre-Law Track
Cleveland State University