Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Khamal Hawthorne

Loganville,GA

Summary

Meticulous and highly motivated to maintain highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks on Microsoft cloud platforms to help customers manage and optimize their operations. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.

Overview

8
8
years of professional experience

Work History

Cloud Solutions Architect (ISV Program)

Accenture
02.2023 - Current
  • Identify customer requirements mapped to Microsoft technology to be integrated into the solution to maximize usage
  • Help customers to deploy features and or services launched by engineering team by aligning deployment modules with the customers and validate the success of the deployment
  • Collaborates with key stakeholder groups (including leadership, peer, and partner teams) to clearly articulate strategy and initiative deliverables to capabilities, processes, business intelligence, and development teams, ensuring a well-socialized architecture for future state
  • Utilizes processes and tooling to identify project and technical risks throughout the implementation life cycle being led by the customer project team and offers recommendations to mitigate risks
  • Reviewed and modified project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
  • Perform architecture Reviews to help customers with the design and implementation of their cloud-based solution to the Azure and AppSource Marketplace.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.

BUSINESS DEVELOPMENT SPECIALIST

Accenture
01.2020 - 02.2023
  • Build, maintain, and leverage strong relationships with Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) to create strong support for new opportunities
  • Increase high usage of Business Applications by 65% within customers action-oriented adoption plan
  • Manage adoption and change management activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify expansion opportunities in client accounts
  • Coaching teams to ensure full understand the business needs, audit compliance, tracking progress towards goals and measure analytics for KPI
  • Lead the planning, orchestration, and execution of Modern Work opportunities with internal stakeholders and partners to cross-sell and up-sell to drive results
  • Deep understanding of Software as a System (SaaS) and Infrastructure as a System (IaaS).

TECHNICAL ACCOUNT MANAGER (Microsoft TEAMS)

N3 Results
06.2018 - 01.2020
  • Achieved growth and hit sales targets, by successfully managing a variety of Enterprise level accounts
  • Designed and implemented a strategic sales plan that expanded Team's customer base and ensured its strong presence
  • Developed and cultivated business-to-business relationships to increase market awareness.

BUSINESS DEVELOPMENT SALES PIPELINE MANAGER

Promove
02.2017 - 06.2018
  • Originated specialized lead status reports to boost efficiency of importing and exporting lead reports by significant margins, leading to improved client satisfaction
  • Generated power point presentations outlining project insights, success and results
  • Guiding the development of essential OnDemand insights, in addition to developing custom tailored reports using tools such as Salesforce, Microsoft Excel, Qlik, Power BI etc., that highlight activities, tasks, and opportunities generated by the business development team.

Business Analyst/ Operations Management

DAC International
01.2016 - 01.2017
  • Worked with the Quality team and operations managers to fill contractual needs, and to compose the DAC manual for both internal and external users
  • Synchronized ground operations cost and effective strategies for expenditure and customer needs
  • Created customer eccentric systems to enhance a seamless customer experience
  • Presented scheduled weekly ground operations and future planning at management and shareholder meetings
  • Participated in meetings with DAC stakeholders to discuss changes to existing systems
  • Regularly attended training sessions, conferences and trade shows as well as conducted market research on competitors, including service pricing and other sales techniques.

Education

Bachelor of Science, Business Administration & Management -

Morgan State University
Baltimore, MD
01.2013

Skills

  • Microsoft Suite
  • Dynamics CRM Process
  • Azure Cloud
  • Process Development
  • Customer Service/Sales
  • Machine Learning Integration
  • Cloud Infrastructure Design
  • Technical Documentation
  • Infrastructure Automation
  • Scalability Planning
  • Multi-Cloud Management
  • Roadmap Planning and Prioritization

Accomplishments

  • Az900
  • Az104
  • Ai900
  • Sc300
  • Scrum Master 1

Timeline

Cloud Solutions Architect (ISV Program)

Accenture
02.2023 - Current

BUSINESS DEVELOPMENT SPECIALIST

Accenture
01.2020 - 02.2023

TECHNICAL ACCOUNT MANAGER (Microsoft TEAMS)

N3 Results
06.2018 - 01.2020

BUSINESS DEVELOPMENT SALES PIPELINE MANAGER

Promove
02.2017 - 06.2018

Business Analyst/ Operations Management

DAC International
01.2016 - 01.2017

Bachelor of Science, Business Administration & Management -

Morgan State University

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Khamal Hawthorne