Khamesha Turner
Austin,TX
Summary
Seeking a position in Customer Service providing outstanding service to meet the company's needs and expectations and working in a quiet environment in the comfort of home space. Would like a permanent position for a long-lasting career and maintain key performance metrics. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Represenative
Mr. Gatti's Pizza
01.2009 - 01.2014
- Answered calls and placed customers' orders
- Spoke with customers about daily deals on routine
- Always spoke with genuine happiness to make customers feel happy about receiving good food and quality service being provided.
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Sales Associate/ Beauty Advisor
Sally Beauty Store Inc.
01.2007 - 01.2008
- Sales Associate/Beauty Advisor will focus on one primary objective - creating memorable shopping experiences for customers.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Managed returns, exchanges, and refunds following store policy
- Prepared merchandise for sales floor by pricing or tagging
Home Health Care Aid
Outreach Health Care Services
01.2006 - 01.2007
- Workers act as liaisons between community programs and services and community members
- Their focus might be on health or education, and often assist ethnic groups or segments of the population, such as the elderly.
- Improved patient well-being by providing compassionate and attentive personal care services
- Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence
- Built strong relationships with patients and their families through open communication and empathetic listening skills
- Developed effective coping strategies for managing client behaviors related to dementia or cognitive decline, fostering a positive atmosphere
- Increased overall client satisfaction levels by consistently providing high-quality care tailored to each individual''s preferences and requirements
- Demonstrated excellent time management and organizational skills, managing multiple clients'' needs simultaneously without compromising quality of care
Senior Filing Medical Records Clerk
Seton Medical Center Austin
01.2006 - 01.2007
- Sorted, filed, and collated a wide variety of medical records and information such as progress notes, treatment plans, nursing/clinical notes, and discharge summaries into patient's medical records.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner
- Scanned medical records in digital format for easy retrieval and accessibility
- Supported medical staff by providing organized and accurate medical records
Education
Some College (No Degree) -
Austin Community College Highland
Austin, TXHigh School Diploma -
American College of Healthcare Sciences
Portland, OR12.2024
High School Diploma -
McCallum High School
Austin, TX05.2004
Skills
- Account Updating
- Paperwork Processing
- Data Collection
- Report Generation
- Answering telephone
- Communicating with clients
- Multitasking
- Handling disputes
- Downloading/Uploading files
Apt
Apt# 924
References
Available upon request
Timeline
Customer Service Represenative
Mr. Gatti's Pizza
01.2009 - 01.2014
Sales Associate/ Beauty Advisor
Sally Beauty Store Inc.
01.2007 - 01.2008
Home Health Care Aid
Outreach Health Care Services
01.2006 - 01.2007
Senior Filing Medical Records Clerk
Seton Medical Center Austin
01.2006 - 01.2007
Some College (No Degree) -
Austin Community College Highland
High School Diploma -
American College of Healthcare Sciences
High School Diploma -
McCallum High School
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