Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Khamille Andres

Honolulu,HI

Summary

Proven leader and effective communicator, adept at fostering team collaboration and enhancing customer satisfaction at Starbucks. Skilled in espresso machine operation and fluent in Tagalog, English, and Ilokano, I excel in high-pressure environments, ensuring optimal service and cleanliness. Demonstrated ability to mentor staff, streamline operations, and significantly improve team performance.

Overview

18
18
years of professional experience

Work History

Barista

Starbucks
03.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Shift Manager

McDonalds of Waikiki Beach
12.2006 - 06.2021
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Education

High School Diploma -

Manila National High School
Manila, PHL
03.2003

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Team Leadership
  • Order Taking
  • Cash Register Operation
  • Espresso machine operation
  • Safe Food Handling Practices
  • POS Systems
  • Food Preparation
  • Hospitality service expertise
  • Coffee expertise
  • Food Running
  • Product Upselling
  • FLUENT IN [LANGUAGE]Tagalog, English and Ilokano

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Supervised team of [Number] staff members.

Timeline

Barista

Starbucks
03.2022 - Current

Shift Manager

McDonalds of Waikiki Beach
12.2006 - 06.2021

High School Diploma -

Manila National High School

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Khamille Andres