Khamisha Petty
Akron,OH
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
10
10
years of professional experience
Work History
Technical Support
Verizon
02.2020 - 01.2024
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Contributed to a streamlined workflow by maintaining clear and accurate documentation of technical support cases.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
Technical Support
Spectrum
03.2017 - 02.2020
- Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently.
- Developed a reputation for swift response times to urgent issues, contributing to positive client relationships.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
Technical Support
Plus One Communications
06.2014 - 03.2017
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Reduced call wait times by effectively prioritizing incoming technical support requests and delegating tasks accordingly.
- Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience.
Education
Bachelor of Science - Information Technology
Herzing University
12.2018
Skills
- VoIP Support
- Customer Support
- Cloud Computing
- Data Backup and Recovery
- Hardware Configuration
- System Diagnostics
Timeline
Technical Support
Verizon
02.2020 - 01.2024
Technical Support
Spectrum
03.2017 - 02.2020
Technical Support
Plus One Communications
06.2014 - 03.2017
Bachelor of Science - Information Technology
Herzing University