Summary
Overview
Work History
Education
Skills
Timeline
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Khammalyvone Maliyah Klingel

Largo,FL

Summary

Qualified and driven, demonstrating solid communication and problem solving skills to provide exemplary service. Seeking a position which utilizes my skills, abilities, and expertise in providing excellent service. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

8
8
years of professional experience

Work History

Client Service Rep. 2

Ciox Health
Alpharetta, USA
04.2017 - 10.2021
  • Demonstrating and understanding HIPAA/HITECH requirements regarding ROI to appropriately provide phone coverage and respond to inquiries
  • Maintain privacy/confidentiality when handling any request for patient protected health information
  • Meet deadlines and coordinate work efforts to achieve maximum productivity and efficiency
  • Precisely verify data with accuracy to ensure the correct information is being copied/logged/uploaded into the system
  • Demonstrate working knowledge of the Electronic Health Record System for accurate retrieval, location and verification of patient demographic information
  • Communicate with patients and doctor offices in order to retrieve and release records in a timely fashion, according to requests
  • Verify all patient's information is correct in order to prevent a breach in data before retrieving and releasing records
  • Retrieve patient's medical records, upload medical records accurately and correctly according to requests, established procedures and established standards of quality and productivity
  • Maintain a working knowledge of HIPAA compliant ROI authorizations, subpoenas and court orders to facilitate processing accuracy

Waitress

Wung Thai Restaurant
Clearwater, USA
01.2016 - 01.2017
  • Use communication skills to ensure all customers are satisfied with service

Problem Solver

Amazon Fulfillment Center
Ruskin, USA
11.2015 - 12.2015
  • Ensure the correct products get to customers in satisfactory condition
  • Verify that all items are properly scanned before it is placed in chutes and ready to be packed
  • Ensure all products are sorted to the proper chutes before it is to be packed
  • Place all necessary items from a purchase in the appropriate parcel

Manager's Assistant

Charlie-Kao Industry Co., LTD
Taipei City, Taiwan
04.2014 - 02.2015
  • Provide assistance to the Manager with day to day operations in the line of work
  • Utilize Microsoft office for general office work and projects
  • Provide answers to questions during meetings to improve the work environment
  • Communicate with customers via email to ensure quality that's appropriate to fit their criteria
  • Typing and data entry using Microsoft office, speaking and communication, answering phones and daily calls, attending meetings, making product samples that fit the needs of customers
  • Assemble products and packing
  • Attend conventions and fairs to promote new, old and current products

Education

High School Diploma -

Saint Petersburg High School
Saint Petersburg, FL
06.2006

Skills

  • Microsoft Office
  • Communication
  • Typing
  • Data Entry
  • Customer Service
  • Product Assembly
  • Packing
  • Meeting Attendance
  • Promotional Activities

Timeline

Client Service Rep. 2

Ciox Health
04.2017 - 10.2021

Waitress

Wung Thai Restaurant
01.2016 - 01.2017

Problem Solver

Amazon Fulfillment Center
11.2015 - 12.2015

Manager's Assistant

Charlie-Kao Industry Co., LTD
04.2014 - 02.2015

High School Diploma -

Saint Petersburg High School

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Khammalyvone Maliyah Klingel