Khamoni Fletcher

Dynamic customer service professional with a strong track record of training new staff and fostering effective teams. Adept at building rapport with diverse clientele, resulting in increased repeat business and referrals. Proven ability to resolve inquiries with an impressive first contact resolution rate exceeding 85%, utilizing CRM software for efficient management. Committed to elevating customer experiences through exceptional communication and professionalism, bringing unique value to any customer-focused organization. Accomplished customer service agent with a robust background in performance tracking and team training, dedicated to enhancing overall service delivery. Skilled in resolving customer issues and inquiries with professionalism, achieving high first contact resolution rates. Proven impact on team performance through effective training and development of new staff. Ready to bring a results-oriented approach and a commitment to customer satisfaction to a dynamic remote work environment.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Knowledgeable Desired Position with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.