Khamseng Mymala
Fontana,CA
Summary
I been working hospitality all my life since I was 14 years old … I’m a server all my life work with customers server severing excellent customers service give the best guest 100 percent satisfaction…. Like to clean cook prep sever and mostly make my quest happy and welcoming them back to our restaurant… I work hard and love what I do is making my customers leave with happiness and telling all the families and friends… I’m very dedicated to my job and smile and treat all quests
Like king and queens stay positive and be professional in everything I do
Overview
14
14
years of professional experience
Work History
Server Assistant
Spenger Seafood Grotto
04.2005 - 11.2018
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Actively participated in weekly staff meetings to discuss ways to improve service quality, offer suggestions for menu changes, or address any operational challenges faced by the restaurant as a whole.
- Developed rapport with regular patrons by remembering their preferences and engaging them in friendly conversation during their visits.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers warmly to provide exceptional customer service.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
Business Management - 4 Years
Oakland High Oakland California
Oakland, CASkills
- Wine Service
- Guest Relations Management
- Table Bussing
- Order Management
Timeline
Server Assistant
Spenger Seafood Grotto
04.2005 - 11.2018
Business Management - 4 Years
Oakland High Oakland California