Khamya Bertrand
Sanderson,FL
Summary
Phlebotomist Technician with 1 year of experience in patient-focused services with comprehensive experience in a high-volume output lab handling live-patient samples, calibrating laboratory equipment and maintaining spaces. Meticulous, detailed and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors and medical staff. Understanding compliances such as OSHA, HIPPAA, and CLIA, knowing how to perform venipuncture with all 3 systems such as the straight needle, syringe, and the butterfly and knowing the order of draw. With doing these procedures there were never any bad complaints.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Phlebotomist Technician
steady hand mobile lab
Gainesville, FL
08.2023 - Current
- Performed venipuncture and skin punctures on patients of all ages to collect blood samples for laboratory testing.
- Maintained records of patient information, test results and lab activities in accordance with established protocols.
- Assisted physicians and nurses with various procedures related to phlebotomy.
- Prepared collection containers, needles and other supplies needed for specimen collection.
- Verified patient identification prior to collecting specimens.
- Labeled collected specimens accurately according to protocol.
- Ensured that the proper amount of blood was drawn from each patient by using appropriate techniques and equipment.
- Processed specimens according to laboratory guidelines including centrifugation, aliquoting, freezing and packing as required.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Input medical and insurance information into database for inclusion in patient records.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Used heel and finger stick methods to obtain blood from capillaries.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Identified patients using proper procedures prior to specimen collection.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Complied with HIPAA regulations regarding confidentiality of patient information.
- Maintained cleanliness of work area including decontamination of surfaces between patient visits per infection control policies and procedures.
Manager
Pizza Hut
Macclenny, FL
09.2021 - 07.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
Education
High School Diploma -
Baker County High School
Baker, FL05-2023
AA Degree
Florida Gateway College
Lake City, FLSkills
- Venipuncture
- Health Education
- Therapeutic phlebotomy
- Medical Records Review
- Sanitation and sterilization
- HIPPAA
- Patient Care
- Treating patients with up most respect
- Recording data
- Knowing the order of draw
- Knowing how to take blood samples using all 3 systems
- Measuring vital statistics
- Specimen labeling procedures
- Sample and specimen collection
- Quality control guidelines
Certification
- certified phlebotomist technician (24R-712)
- basic life support
- serf safe
Reference 1
Current supervisor- Athena Stone
Phone number- (352) 363-4954
email- steadyhandphlebotomy@gmail.com
Address- 5719 North West 13th Street 32653
Reference 2
previous supervisor- Heather Johnson
Phone number-(352) 538-5520
Timeline
Phlebotomist Technician
steady hand mobile lab
08.2023 - Current
Manager
Pizza Hut
09.2021 - 07.2023
High School Diploma -
Baker County High School
AA Degree
Florida Gateway College
- certified phlebotomist technician
- basic life support
- serf safe
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