Khamyla Reynolds
JACKSONVILLE,FL
Summary
Dynamic and detail-oriented professional with experience at Amazon, excelling in order fulfillment and teamwork. Proven ability to enhance customer satisfaction through exceptional service and problem-solving skills. Adept in cash handling and beverage preparation, consistently maintaining cleanliness and organization to drive operational efficiency. Reliable team player with a flexible schedule.
Overview
3
3
years of professional experience
Work History
Warehouse Packer
Amazon
Jacksonville, FL
04.2023 - 02.2024
- Packaged and labeled products for efficient order fulfillment
- Operated warehouse equipment to transport goods accurately
- Maintained cleanliness and organization of packing area
- Collaborated with team members to meet daily production goals
Cashier
BurgerFi
Jacksonville, FL
02.2024 - 08.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained knowledge of store promotions and product placements to assist customers effectively.
- Assisted in training new cashiers on checkout procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
Home Health CNA
Onyx Homecare
Jacksonville, FL
04.2024 - 01.2026
- Assisted patients with daily living activities, ensuring comfort and safety in home environment.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Developed strong rapport with patients, enhancing their emotional well-being and trust.
- Administered medications as prescribed, adhering to safety protocols and guidelines.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Performed light housekeeping tasks to maintain a clean, safe, and comfortable environment for patients at home.
Customer Service Representative
Maximus Call Center
Jacksonville, FL
12.2024 - 09.2025
- Assisted customers with inquiries, providing accurate and timely information.
- Utilized call center software to track and resolve customer issues efficiently.
- Adapted communication style to meet diverse customer needs and preferences.
- Collaborated with team members to enhance service delivery and address challenges.
- Documented customer interactions in accordance with company policies and procedures.
- Demonstrated problem-solving skills by addressing customer concerns effectively.
- Maintained up-to-date knowledge of products and services to support customer queries.
- Identified recurring issues to recommend improvements in service processes.
Lot Driver
Southeast Toyota Distributors
Jacksonville, FL
03.2025 - 06.2025
- Operated and maintained vehicles for transporting inventory within lot.
- Coordinated vehicle movements to optimize lot organization and accessibility.
- Conducted regular inspections of vehicles to ensure safety and functionality.
- Assisted in training new drivers on operational procedures and safety protocols.
Barista
Starbucks, Barista
Jacksonville, FL
08.2025 - 01.2026
- Prepared and served high-quality beverages to exceed customer expectations.
- Maintained cleanliness and organization of workspace to ensure efficient operations.
- Trained new team members on beverage preparation and customer service standards.
- Monitored inventory levels and assisted in restocking supplies as needed.
- Resolved customer inquiries and complaints to foster positive experiences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
No Degree - Psychology
Tallahassee Community College
Tallahassee, FL05-2023
No Degree - Nursing
Orange County Technical School
Orlando, FL04-2022
High School Diploma -
Edward H White High School
Jacksonville, FL06-2021
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Decision-making
- Beverage preparation
- Excellent memory
- Hospitality service expertise
- Menu memorization
- Food running
- Product displays
- Cooking
- Smoothie making
- Retail management
- Table bussing
- Soft selling
- Sandwich preparation
- Basic math
- Multitasking and organization
- Physical stamina
- Table setting
- Speedy and efficient
- Front counter maintenance
- Customer service
- Hospitality and accommodation
- Teamwork and collaboration
- Adaptable and flexible
- Reliable and dependable
- Cleaning and sanitizing
- Hospitality and professionalism
- Flexible schedule
- Food serving and preparation
- Available weekends
- Stocking supplies and retail products
- Workstation maintenance
- Coordinating orders
- Order preparation
Accomplishments
- Won employee of the month in 2024.
Timeline
Barista
Starbucks, Barista
08.2025 - 01.2026
Lot Driver
Southeast Toyota Distributors
03.2025 - 06.2025
Customer Service Representative
Maximus Call Center
12.2024 - 09.2025
Home Health CNA
Onyx Homecare
04.2024 - 01.2026
Cashier
BurgerFi
02.2024 - 08.2024
Warehouse Packer
Amazon
04.2023 - 02.2024
No Degree - Psychology
Tallahassee Community College
No Degree - Nursing
Orange County Technical School
High School Diploma -
Edward H White High School