Summary
Overview
Work History
Education
Skills
Certification
Training & Developement
Timeline
Generic

Khandaker Hasan

Flushing,NY

Summary

  • Proactive airline reservation and tour consultant professional with 28+ years of experience in customer service and the travel industry. Able to remain calm and level-headed when faced with distressed travelers. Friendly nature and hard-working attitude enable the ability to meet any challenges in any fast-paced environment.
  • My skills include all aspects of Airline and Travel Industry operations, destination management sales, ensuring quality customer service, and coordinating special promotions.
  • Experienced in coordinating details for corporate clients booking restaurants and hotels, holidays, special events marketing, and related hospitality services. Highly developed client relationship skills and ability to provide individual clients with appropriate suggestions and recommendations.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Wheelchair Assistant

Prime Flight Aviation Services
04.2025 - Current
  • Assisted special needs passengers by transporting and claiming personal baggage and belongings.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Transported over [Number] passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.

Airline Customer Service Agent

HallMark Aviation Services for Etihad Airways
07.2024 - Current
  • Provided exceptional customer service with empathetic listening and effective problem-solving skills.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.

Security Guard

JCM Business Solutions LLC
02.2024 - 03.2025
  • Oversee and monitor all security concerns.
  • Prevent unauthorized access
  • Conduct screening of individuals according to SIDA regulations.
  • Perform screening and inspection of all individuals' belongings and materials in accordance with SIDA regulations.
  • Serve as an alarm responder within the airport premises.
  • Notify higher authorities within the airport of any unauthorized movements or activities.
  • Promptly report any suspicious movements or activities.
  • Monitor CCTV footage and maintain logs of all activities.
  • Conduct body checks and screening of all personnel.

Senior Travel Consultant

Digital One Travel Usa Inc
01.2020 - 01.2024
  • Promoted and advertised both local and global travel options, coordinated group and individual vacation packages, arranged bookings for special tours, managed flight schedules and accommodations, and facilitated the issuance of airline tickets.

Directors Operation

Contralink Limited
10.2009 - 09.2018
  • Established, owned, and managed a highly successful travel agency based in Dhaka, offering comprehensive outbound retail travel services to both individual clients and major corporate and institutional clients.
  • Handled all facets of travel agency operations, including supervising staff in daily activities, conducting interviews, scheduling training sessions for personnel, acting as a liaison with national corporate vendors, engaging with clients, and organizing company events.
  • Market and promoted domestic and international travel options, developed group and individual vacation packages, arranged group tours, coordinated flight and accommodation bookings, and issued airline tickets.
  • Managed accounting, bookkeeping, and record-keeping tasks, handled banking and invoicing processes, conducted in-house advertising initiatives. Oversaw all aspects of daily operations, customer service, and sales activities. Additionally, facilitated purchasing of computer equipment, recruited and trained staff, established and implemented mailing list systems, distributed brochures, and managed all related administrative responsibilities

Counter Supervisor

Emirates Airlines
04.2009 - 10.2009
  • Employed full-time personnel capable of meeting the most demanding customer service standards.
  • Responsible for booking and issuing tickets for passengers, including those in First, Business class, and Gold/Silver Skyward Memberships.
  • Recorded minutes during monthly meetings.
  • Managed correspondence via email, fax, and postal mail.
  • Meticulously organized documents related to ticket fares, fare regulations, and other pertinent information.
  • Conducted successful training sessions for new staff members.

Telesales Officer

British Airways Plc
02.2001 - 03.2009
  • Maintain day-to-day business activities at Telesales with the reservation team, Sales Shop attending customers, and travel agents per the Industry guideline.
  • Working as Amadeus CRS Champion in Telesales of British Airways Bangladesh.
  • Coach Colleagues regarding e-Ticket and reservation and ticketing
  • Monitor all the flights and Pre-flight duties to maximize the sell
  • Quoting Fares, Issuing tickets, making reservations, and issuing PTA at Sales shop.
  • Support the ECH coordinator in making reservations and setting up the redemption ticket issues.
  • Dealing with the B.A. Holidays through Calypso and make the reservation for HOTAC, Car hire, and Package Tours, etc.
  • Regularly communicate with Telesales Supervisor, Sales Support, and Sales Executive to achieve the revenue target.

Seinior Reservation & Ticketing Agent

Emirates Airlines UAE
12.1998 - 01.2001
  • Respond to phone calls to assist with booking reservations.
  • Rectify any errors in ticket purchases and account details.
  • à Address issues promptly and escalate matters for customers requiring additional assistance.
  • Input precise travel details for each ticket booking.
  • Accommodate requests for itinerary changes and seat adjustments.
  • Maintain a composed and professional demeanor in all situations.


Customer Service Agent

Continental Aielines
03.1994 - 11.1998
  • Answer telephone inquiries to book reservation
  • Quoted fare and issued ticket for customer
  • Checked ticket information for passengers
  • Quickly learned reservation computer system to ensure accurate processing

Education

MBA - Management

Dhaka University
Bangladesh
01.1994

Skills

    Communication:

    Ability to brilliant communicates with people from different cultures and countries

    Ability to effectively interact with team members, including mentoring new staff

    Abilities:

    Excellent computer skills- Microsoft Office, Internet & Email

    Extensive working experience in the Airline service Industry, in both front desk and back-office jobs

    Ability to effectively perform under pressure and deliver deadlines

    Well organized and prioritizes high-quality planning

    Personal Qualities:

    High personal standards- critical thinker and excellent doer

    Brave, highly responsible, and socially knowledgeable

    Strong people skills and influential team leader, coaches and inspires others

    Team oriented-patient pursuing the problem till the reason has been exposed

    Proactive to ideate and initiate plans for corrective actions

Certification

  • SIDA Badge & New York Security License
  • Citywide Fireguard for Impairment (F01), FDNY -05/30/2023
  • Fire Guard For Torch Operations (F-60), FDNY-05/30/2023

Training & Developement

  • Successfully completed the National Certificate Course on Travel Agency & Tour Operation, accredited by Bangladesh Parjatan Corporation, achieving high marks. This course was jointly organized by ILO, UNDP & HTTI.
  • Successfully finished the Basic Reservation, Fares, and Ticketing course at International Travel Corporation in Dhaka.
  • Participated in the MARS Working Smarter Program conducted by Emirates Airlines in Dubai in January 1999.
  • Completed the E.K. Skywards Ticketing & Reservation Training Program organized by Emirates Airlines in Dubai in April 2000.
  • Attended a course on Passport, Visa, and anti-fraud procedures, organized jointly by the Canadian High Commission and the British High Commission.
  • Participated in courses covering Early Fares, Reservation, and Ticketing (Phase 1 and 2) to transition from BABS to AMADEUS systems, held in Delhi and Dubai.
  • Took part in training on detecting Counterfeit, Forged Documents, and U.S. Travel Documents, organized by the U.S. Embassy in Dhaka in February 2006.

Timeline

Wheelchair Assistant

Prime Flight Aviation Services
04.2025 - Current

Airline Customer Service Agent

HallMark Aviation Services for Etihad Airways
07.2024 - Current

Security Guard

JCM Business Solutions LLC
02.2024 - 03.2025

Senior Travel Consultant

Digital One Travel Usa Inc
01.2020 - 01.2024

Directors Operation

Contralink Limited
10.2009 - 09.2018

Counter Supervisor

Emirates Airlines
04.2009 - 10.2009

Telesales Officer

British Airways Plc
02.2001 - 03.2009

Seinior Reservation & Ticketing Agent

Emirates Airlines UAE
12.1998 - 01.2001

Customer Service Agent

Continental Aielines
03.1994 - 11.1998

MBA - Management

Dhaka University

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