Khandaker Hasan
Flushing,NY
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Airline Customer Service Agent
Hall Mark Aviation Services for Etihad Airways
07.2024 - Current
- Assisted passengers with check-in and boarding procedures, ensuring compliance with airline regulations.
- Resolved customer inquiries and complaints, enhancing overall passenger satisfaction.
- Coordinated with ground staff to streamline baggage handling and minimize delays.
- Maintained accurate records of flight information and passenger data using airline systems.
Passenger Service Assitanance
Prime Flight Aviation
04.2025 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Security Officer Supervisor
Jcm Business Solutions
02.2024 - 03.2025
- Supervised security personnel to ensure adherence to safety protocols and procedures.
- Conducted regular training sessions to enhance team knowledge of emergency response measures.
- Monitored surveillance systems to detect and respond to security breaches effectively.
- Developed and implemented incident reports to document security events and actions taken.
Restaurant Manager & Chef
Afghan Kebab & Grill
10.2021 - 02.2023
- Developed and executed diverse menus featuring seasonal ingredients.
- Ensured compliance with food safety and sanitation standards.
- Collaborated with kitchen staff to streamline food preparation processes.
- Managed inventory levels to minimize waste and optimize cost efficiency.
- Oversaw daily kitchen operations, ensuring timely service during peak hours.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Maintained high standards of quality control through regular food tastings and adjustments.
- Streamlined operational workflows to enhance team productivity and efficiency.
- Evaluated vendor performance, ensuring quality service delivery and adherence to agreements.
- Conducted regular staff meetings to communicate goals, updates, and performance expectations.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
Store Manager
Papa John's Pizza
06.2019 - 03.2020
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Restaurant Manager
Bombay Grille Indian Rest
10.2018 - 05.2019
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maximized quality assurance by completing frequent line checks.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased food and cultivated strong vendor relationships.
Education
MBA - Managment
Dhaka Unversity
Bangladesh01.1994
Skills
- Operations and Procedural Knowledge
- Serve Customers
- Front of House Management
- Labor and Food Cost Control
- Training and Development
- Teamwork and Collaboration
- Managing Reservations and Large Parties
- POS Terminal Operation
- Staffing and Sales Reporting
- Investigating Complaints
- Food Allergies
- Employee Schedule Management
- Customer Service Best Practices
Certification
- NYC Qualifying Certificate of Food Protection-11/2018
- SIDA Badge & New York Security License
- Citywide Fireguard for Impairment (F01), FDNY -05/30/2023
- Fire Guard For Torch Operations (F-60), FDNY-05/30/2023
- OSHA: Certificate of 30-Hour Construction Safety and Health 05/09/202
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Limited Working
Timeline
Passenger Service Assitanance
Prime Flight Aviation
04.2025 - 08.2025
Airline Customer Service Agent
Hall Mark Aviation Services for Etihad Airways
07.2024 - Current
Security Officer Supervisor
Jcm Business Solutions
02.2024 - 03.2025
Restaurant Manager & Chef
Afghan Kebab & Grill
10.2021 - 02.2023
Store Manager
Papa John's Pizza
06.2019 - 03.2020
Restaurant Manager
Bombay Grille Indian Rest
10.2018 - 05.2019
MBA - Managment
Dhaka Unversity