KHANDAKER ISLAM
Hudson,NY
Summary
Professional in office management and administration with 7 years of experience maximizing productivity, efficiency, and service quality in a variety of settings. Writing reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess. Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.
Overview
3
3
years of professional experience
Work History
HOTEL MANAGER
ST. Charles Hotel
Hudson, NY
06.2023 - Current
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Monitored customer feedback surveys and took appropriate action based on results.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Maintained high standards of quality control, hygiene, health and safety.
- Handled guest complaints professionally and efficiently.
- Administered new hire paperwork and maintained employee files.
OFFICE ADMIN
J1 Drivers Training Center
JAMAICA, US
02.2022 - 05.2023
- Organized physical files and digitized records so that any team member with access could easily update and retrieve them.
- Accounts payable, accounts receivable, invoices, and expense reimbursements were all entered by me.
- Communication, financial processing, registration, recordkeeping, and other administrative functions were all coordinated by me.
- Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Data Organization: Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Education
Associate of Science - Computer Science
COLUMBIA GREENE COMMUNTIY COLEEGE
Hudson, NY05-2026
High School Diploma -
William Cullen Bryant High School
Astoria, NY01-2021
Skills
- Appointment scheduling
- Marketing tactics
- Microsoft Excel
- Staff management
- Office administration
- Time management
- Database organization
- Business Strategy
- Creative problem solving
- Customer service
- Outstanding communication skills
- Problem-solving abilities
- Teamwork
Languages
English
Professional
Spanish
Elementary
Bengali
Professional
Hindi
Professional
Urdu
Professional
Timeline
HOTEL MANAGER
ST. Charles Hotel
06.2023 - Current
OFFICE ADMIN
J1 Drivers Training Center
02.2022 - 05.2023
Associate of Science - Computer Science
COLUMBIA GREENE COMMUNTIY COLEEGE
High School Diploma -
William Cullen Bryant High School
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